The breakfast was excellent!! The staff was nice and caring.

The line to check in was 2-3 older. There was only one person working the front desk. She was having to check ppl in and answer the phone at the same time. I suggest having more than one person working the front desk.

Location and check in process was nice. Room was big and cozy.

Could have been cleaned a little better and the breakfast was extremely nasty.

I did appreciate I was able to control the air and the bathroom was nice. I liked having the separate areas and the bedroom itself was really a nice size. The staff was nice and accommodating.

The room I was assigned to initially when I checked in had a very rank stanky smell. It made my head hurt. I made the front desk aware of the problem and I was promptly given a different room. The new room overall was ok except the couch was worn and not supportive. I couldn't sit on it without sinking into it and had a difficult time getting up.

Very nice food great service at front desk

Housekeeping did not clean my room no clean towels

Breakfast was great, clean are, easy to get to and eat at and a god variety of food for everyone.

It was good, there are no changes I would suggest.

Our experience was outstanding as we became lost in springfield .called the front desk (very late at night) and the night clerk talked us through the mazy of streets to your front door!

Nothing not to like

Location and price. Breakfast was good too.

Room was not stocked with dish soap and patio didn’t have any sitting furniture.

Nothing

NO option for 0 stars...When I got there to check in, they asked for my ID. When I presented my ID they asked me if my address was correct on the ID. When I informed them it was, they told me they "have bad news" and then told me that they could not rent me the room because "they don't rent to locals". I had reserved this room in my hometown 2 months in advance for my daughter's 13th birthday because it has a pool and a room that would have been perfect for my daughter and her 2 friends. Needless to say, this put a huge damper on the weekend and left us scrambling literally 30 minutes before her friends were to arrive. Why was I allowed to reserve a room with my address if they "don't rent to locals"? I have never heard of this policy with any hotel before and think it's ridiculous! When I asked to speak to a manager, the woman at the front desk called her manager and simply just said they would refund my money. This is absolutely ridiculous and if this is their policy it needs to be clearly stated when making a reservation! Thanks for ruining my daughter's special day Comfort Inn!