El trato del personal es perfecto. Están atentos a tus necesidades

El desayuno que ofrecen

UBICACION Y PRECIO LIMPIEZA

NOHABIA EN LA HABITACION NI JABON PARA LAS MANOS MUCHO MENOS SHAMPOO NI CREMA

Clean

Restroom too small

Muy tranquilo

Que el vecino de arriba estuvo zapateando demasiado

Cercanía a las tiendas

El desayuno fue un caos poco lugar para que entrara tanta gente y solo tienen waffles, cereal y manzana o plátano con café otros lugares al mismo o menor costo ofrecen huevo, salchicha y pan

Die Lage, die Ausstattung mit POOL und jacuzzi

Internet ist nicht so toll, fällt teilweise aus

The room was clean, there is a nice playground structure.

It’s not necessarily family friendly, they give you free beer, nachos, hot dogs and popcorn, but that facilitates for people drinking around the pool area. We got there on a monday so there weren’t families but a lot of men, that made it uncomfortable.

The botany, the way the rooms are set up is so convenient you have a little back porch! They checked us in 4 hours early and check out isn’t until 1!

The beds were hard, but everyone has a preferences

It has a beautiful garden

the steps in hot tub were steep.

The open areas, pool. Also the meals at breakfast and dinner. Very clean, our room was two bedrooms instead of one big room, which was nice for the adults to sleep separate from the kids. We were late for breakfast, and the kitchen crew re-opened the kitchen and made waffles for the kids! Wonderful staff, clean hotel. Great value for the price. We will definitely stay again!

Laredo is a border town so it has its own unique clientele. This is the first hotel I have stayed in Laredo that didn’t feel scary.

rooms are clean staff is friendly and the location has a cozy vibe

Everything was great from the staff at the front desk to housekeeping I want to thank the gentleman with the ponytail and black shirt that checked me in for having patience in explaining to me where my room and breakfast place was at being that it was my first time staying here.

What I didn't like was the new system that had the staff looking frustrated but never once did they disrespect anyone and also it would be nice that only the person checking in be in the lobby instead of having the whole family in there when there's not enough space for more than 6 people to be in there. Also beds were a bit too hard.

Everything was going good until check in the people wasn't that polite.

They didn't clean the room good, because I found a lot of hair. In the bathroom and in the room I didn't like that. It wasn't clean like other times. At the check out time the girl was not paying attention and she looks like she didn't, care.

The lady that assisted me at check out was polite and helpful. She gave a completely different experience compared to check in.

When checking in the staff member was rude and was showing she was frustrated with each customer she attended. I was charged the wrong amount for my room. The room was dirty the carpet was gooey, the shower sprinkler sprayed over and out the shower. The non smoking room was penetrated of smoke smell. Appliance’s were outdated the rooms did not look like the ones in the pictures. In the middle of the night someone kept trying to open the door multiple times.

This was our 2nd time staying. I love the response I was met with when I had a issue with our room. We got in late and waited to resolve issue in morning. Cynthia the manager was amazing and went over and beyond to figure things out and then followed up and checked on us later! Even showed us more of the Hotel we hadnt seen our first stay! Beautiful waterfall, garden and loved the hot and cold tubs away from the lively pool. Room got nice and cold. Beds were comfortable and rooms were clean. Jerry working overnights is awesome and glad we got to see him during both stays. He is easy to communicate with and very pleasant.

The positives outweighed any thing I could complain about.

The outdoor of the hotel room is so beautiful, and the way the plants were growing with the structure of the building. Really beautiful area around pool.

N/A

Everthing was nice

location cleanness ,happy hour and the people was so friendly

Loved the patio and quiet room. Friendly staff

Very small bathroom in the room, but very clean.

I had a couple issues with my first room, but they quickly remedied it and got me into another room.

I was not impressed with the breakfast. Only had waffles, cereal and an apple or banana and that was it.