The shampoos and soaps they provide. The bed was clean and comfortable.

It smelled dirty. As soon as you walk in you can smell the dirt. The room too. The carpets need cleaning and although they are remodeling. Whoever was hired to do the job cut so many corners. The cleaning staff CAN do better. There were foot marks on the walls and the windows had marks all over. It was not inviting nor as clean as other Holiday Inns

Great location. Easy parking. Clean and everything well laid out.

Carpets and furniture were showing signs of wear and tear.

Location was ok.

The tv didn’t work, the temperature in our room was set at 70, but by 5AM it was 80. Thermostat wasn’t working.

Great place for Elvis house

Lack of communication about free shuttle available

Hotellet ligger tæt på Graceland.

Der lugter indelukket og af mug og der er fugtigt på værelset. Dette oplevede jeg ikke i 2018 da jeg var på samme hotel.

Good location for Graceland. Easy access to downtown.

Nothing.

Location

We lost electricity for over 12 hours. Had to take stairs in the dark I missed a step and sprained my ankle. There were bed bugs in at least 2 or three rooms. I was petrified as I had a friend that had bed bugs.

Desk staff was courteous. Real good breakfast! Room was clean and spacious

Staff were fantastic

Nice room, comfortable bed.

The room was clean The beds were comfortable. We had a room that over looked the pool but it was quiet and we got a good nights rest.The staff was always friendly and helpful. The breakfast was hot and the lady that served it was delightful. The car lot was gated and had cameras.

Nothing we had a perfect stay.

Rooms were nice, the pool was beautiful.

They didn’t restock the towels at the pool. The pancake machine was broke. No cream cheese for bagels.

Great stay!

Key cards gave us trouble more than once. Front desk guy was a little rude.

Room was clean. Bed was very comfortable. Staff was great. Everyone was friendly.

location and staff

our microwave was broken, our fridge didn’t work and the phone to call the front desk didn’t work. complained but the issue was not resolved. constantly out of coffee at breakfast.

Free shuttle very convenient

Was given the wrong room. Not enough tables in breakfast room.

nice people

not getting the actual rooms we booked and not the cleanest

close to Graceland

not great value

All good

The the staff was very friendly, and I appreciated that

First, the TV in our Room was broken, and the remote would not work. Second, the hot water was barely hot enough to take a shower. I would describe it more accurately as warm water. I understand we’re all trying to conserve energy these days, but a hot shower is not negotiable.

staff was friendly, a good area, and it was comfortable and clean.

the hot water in the shower doesn’t get hot .

Front desk staff, wonderful. Breakfast was more than continental. Teena was very sweet. Room was comfortable and larger tv than most. Definitely would stay here again. Just a couple of blocks from Graceland.

There is unfortunately nothing good to say about this hotel or my experience

DO NOT STAY HERE The room was incredibly dirty and tired, there were both dead and alive creatures and cockroaches in the bedroom area and the bathroom. The staff were incredibly rude. When booking this hotel I was meant to receive transport from the airport to the hotel. They said you just needed to call when at the airport and they would pick me up (I even re confirmed this was the case in the morning and they said yes) however, when I called I was placed on hold and then simply hung up on 3 times leaving me stranded at the airport in a foreign country in the evening, so I did not feel safe. When I finally got to the hotel the staff were really rude, there was no apology or mention of what happened and I had to wait at the desk until the staff member decided to get off her mobile and come to the desk. Then went to the room and it was so awful that I rang booking.com to say it was so disgusting and I felt unsafe and could not stay there even a night. They did not seem to care much offering me no help and eventually offering me $26 as a ‘good will gesture’. I had to book another hotel (which was expensive as I was booking for that night) I went downstairs quietly explaining to the staff member why I would not be staying and instead she simply wrote down guest does not wish to stay. Worst hotel experience I have ever had I am disappointed in Holiday Inn and booking.com when I tried to contact booking.com for a refund they said they could not help as the hotel was refusing to answer their calls!