This is our third year at the property. This year the management company was different. The check in was a pain as we were given a number but that number is not in use during check in day and instead a voice recording and new number in french. The chalet was not as clean as in previous year. Floors not clean under sofa. Bathroom floor not clean. We have always had towels before. With change in management this was a change and no towels. Website had been updated to say no towels but they had not flagged to us which would have been good. There was a new fridge which did not have freezer compartment. Again it would have been useful to know. Very slow communication with management company. They could never communicate amongst themselves. They constantly had our check in date wrong. They asked for a meeting on check out day we explained we would be leaving early and we agreed to post let through letterbox. Next day another person rang to ask all the same questions. The bath leaked and very slow communication between management company and owner. By the time plumber could attend it was nearly the end of our stay. It was a 5 week stay with no bath. We especially chose the place as had a bath so easier for the children. For all these reasons it now does not meet our needs so we will not return next year.

Property has everything you need- proper oven (rare for the mountains), washing machine, Wi-fi. We had 4 people stay and there was plenty of room. We liked the bedroom with no window as good for the children! Location is good and a short walk up from prodains bubble. We found it accessible from the top off the road or the bottom via the lift. We could do both on skis but it was more of a pole in/out than a ski in/out. It is a ten minute walk in to town. It was lovely to see the horses going past the window. There was one sledge and we have left another there too. There were children’s toys and books which were appreciated and we have added to the collection too! Plenty of storage, plenty of hot water, heating worked great. Check in process with ANS was a bit painful and lack of communication and timings. Not enough linen provided at first. Thanks so much. We will come again.

A lovely apartment with a nice cozy, homely feel, and plenty of space for our group of 5. All rooms are well furnished with fixtures and fittings in good order and plenty of cleaver storage space, which is often lacking in ski apartments. The location gives really good access to the Tour/Stade/Lac-Interets chairs in the morning and is only a 5 min. walk from the centre of town. We had two young children with us and it was a bit of a hike up to the ski school meet point on the plateau the first couple of mornings but by day 3 they were comfortable on chair lifts so could be whisked up via the Tour chair quickly and easily the rest of the week. Olivier, the property owner was really good at answering any questions we had through the booking process and leading up to our arrival and I’d certainly recommend the apartment to my friends. We did have a minor issue, arriving late to find no bed linen but speaking to the service agents in the morning this does seem to be have been a genuine mistake and they had been delivered to the flat by the time we returned from skiing the next day, so quickly an efficiently resolved and would no doubt have been resolved on the Saturday if we'd arrived on time.

This apartment is conveniently situated on the top entrance floor of Ponte de Vorlaz accommodation block.  The area is quiet but reasonably close to the village amenities.  The size of the apartment is very clear in the owners description, and it evident that this would be too small for 9 people.  Our party was just 5 adults, and it was still uncomfortable due to the poor design and configuration of the apartment.  The lower floor has an open plan living /dining room kitchen, which worked well.  The guest toilet with no hand basin located on the same floor worked less well. The staircase was so narrow and steep that suitcases had to be unpacked downstairs and items carried up individually.  The upper floor comprises of 3 bedrooms and a bathroom.  The description of these as King sized bedrooms is just incorrect. One of the ‘king sized bedrooms’ has no window, and rather strangely a sink and shower unit inside it also. While the handover of keys from ANS worked well, we were disappointed on our arrival to find that there were broken glasses to clear, beds to make, no towels and no loo paper and rather dubious cleaning. ANS subsequently delivered towels for which we paid extra. The ski area is great and the flat is situated with good access to the extensive lift system and is only 150 meters from the top of the Prodain cable car.’  The location of this flat is probably the best thing about it

There were just 4 of us and it was very spacious. I think 6 would be OK but 9 a real squeeze due to storage space and small bathrooms. Pro's - nice decor, quiet area, 3 proper bedrooms Con's - had to make the beds, no meet and greet or any instructions, edge of village and difficult to ski right to the door without a bit of skating Overall I would recommend it for 4-6 people if you dont mind a little walking

Resort was fantastic, skiing was great, although some slopes closed. Apartment agent wasn't very helpful. He gave us the wrong keys on arrival and we had to sit outside in the corridor for 90 minutes following 10 phone calls to track him down. No one there to meet us as well. Had no locker key for skies, no hot water one of the nights. I left messages and he never rang me back. Also didn't no see him when we were leaving. Gave key to cleaners. Apartment was too small for eight adults, 6 people would be comfortable.