Room was decent with a queen bed, nice bathroom with a tub, good desk.

Lots! The reception would not allow check-in until 1500…a blanket refusal without even checking to see if an individual room is actually ready. VERY uncommon in the industry - if the room has already been cleaned, there is nothing gained by making the guest wait. And, seriously, does ANYBODY really believe that NONE of the rooms are clean at 1459, and ALL of the rooms are clean at 1500? Major power trip with the staff. Once in the room, the advertised air-conditioning does not allow you to control the temperature - you get 23 C no matter what. It’s not really air-con, it’s more like a glorified fan. The advertised WiFi was not working - did not even show up on the list (on my phone). TV menu functions are disabled so that it is impossible to try to set the audio to English. This is for channels that DO have a English track. All in all, the staff here go out of their way to make things difficult for their customers.

nice bath, great location, ok food, clean

late checkin time, some confusion about where Jacotrans bags were left

The location is directly across from the Castillo de los Templarios and historic center.

Perfect location for starting to walk the Camino Invierno. All staff were professional and very helpful. would stay here again if in Ponferrada.

Nothing

close to castle

basic, was expensive for what it was. been in far nicer places for half the cost

Secure underground parking.

Nothing.

Fantastic location clean and the staff were very helpfull

Nothing

Lovely place & super friendly staff!!

Everything location price it's a gem

Fantastic location right by the castle. Basic but comfortable room.

Very good localisation, close to the old city and castel, nice staff

Breakfast only enought - but for 5 Euro

Perfect location, great underground car parking and amazing value for money

right next to the castle and close to restaurants and shopping. secure parking around back.

Staff were friendly and helpful at all times. The close location to the Templar castle, just a few steps, was a real bonus, as was the garage parking below the hotel. The availability of both a cafe and restaurant, on site, was ideal following a long day's drive. The location was ideal for a day out to Santiago de Compostela, as well as other shorter journeys to local historic villages and the coast. Overall, great value for money.