Great location. Plenty of lounges and lovely bar area and restaurant. Great food and staff.

I was in the single room, number 11. During a heavy rainfall, the ceiling started to leak and drip down in my room. I understand this is an older building but I don’t expect that in a four star hotel.

Would stay agin amazing staff fab rooms

Best hotel

Staff were brilliant, very friendly

Our room was very small , would have made a better single room . We didn’t go down to breakfast until 9.00 but the bacon and black pudding were both solid and the egg was hard . The toast was undercooked and very limp

The way showing property in booking.com it wont match so I can’t recommend to other and the hotel manager was telling us what I book prestige room was sold same day when I booked

The location

A bit pricy, staff was a bit too serious, smile 😊

- Cath at breakfast was fantastic as was michaela on reception. - Hotel decor very nice but was tainted by the lack of customer service by manager/owner. - Location for walkers/ tourists

- Customer service by lady manager/owner. Abnoxious and refuses to hear that her or her team have done anything wrong. Refuses to hear that there is anything wrong with the hotel. Despite serveral complaints made such as 12 wasps found in our bathroom which prevented me from using the bathroom one morning and couldnt shower. No alternative room provided. A pipe constantly banging against the wall throughout the night in room 25. Vegetarian afternoon tea mixed on a plate with the non-vegetarian option. No basic food safety standards, no common sense and no compensation offered. Just a constant apology and that she would let the relevant team know. But as a manager/owner which she was trying to keep under wraps (no name badge on her either like the rest of the staff) I expect better due diligence and problem solving skills for a £500 2 night stay! For that price I expect better standards and customer service. - No lift! Had to carry suitcase over 2 flights of stairs whilst pregnant. - No information provided for whats local to do for walkers/ tourists. No maps on site, nothing. Basically, on your own to figure out. - Dress code to enter the dining room for tea. Unfortunately as I was here to be tourist I didn't bring a ball gown so couldn't dine in here as wouldn't have met the dress code to enter. Formal wear only. Again for a hotel portraying themselves as high end, the standards did not match. - Lack of tea bags in the room so if you drink alot of tea expect to ask for more.

It's a beautiful hotel that's quiet and relaxing

Slightly warm in rooms but fans provided

Hotel was clean, had everything I needed and staff were really friendly and accommodating

Rooms way too warm for sleeping at night, 16C with rain all day, so at night was about 10-11C outside, had to open window and sleep under blanket instead of duvet, fan was provided in the room