Location

Noise from the road

Staff were accommodating and let us leave our car parked whilst we attended our daughter’s hospital appointment.

Nil

Walking distance to a lot of places to see

Said restaurant on property which when open was great but only opened 1 times during our stay

Proximity to QPAC

Took till mid afternoon to clean room

All pretty good

Getting a bit tired and worn

Nothing worst experience ever had

Nothing, never choose this property wastage of money.bad bad bad experience

The pool was nice and the air conditioning and comfy beds

Was hard to know what things were available in the building without having to ask staff

Location

I recently stayed at the riverside hotel in Brisbane, this hotel is rated a four star, I booked this online as the four rating is appealing and it had photos that showed a reasonable modern hotel with nice facilities. I was however very disappointed, on arrival the location was rundown and very dated, the rooms where poor, bathrooms are dated and in disarray, mould is present and ingrained dirt in the tiles. The shower head constantly fell down, when reported they would tighten it only for it to drop the following day. They ran out of towels every second day with none available for use at the pool. The carpets are dirty and housekeeping never vacuumed the room during our stay, the fridge had broken shelves so limited space to store anything. they didn't restock any toiletries or coffee/tea. they didn't take notice of the amount of guest per room which required us to notify them daily of needing extra towels for the room occupancy. There is no room service, the mattresses were old and sunk in the middle, the air condition struggled to maintain a temperature and was very noisy, the balcony was dirty and very small with no actual usability. Our TV didn't work and it was two days before we were believed and it was replaced only to have it not access normal live channels no channel nine or ten. On one day our room was not cleaned at all yet they stated the housekeepers marked it as cleaned, I had to negotiate to get clean towels in the evening (likely due to them not having enough) Overall the experience has been poor, when I googled reviews for this hotel post arrival I can see I am not the only one, it can’t possibly meet the criteria of a four star hotel, this is misleading and requires a review. I put through a complaint to QTIC Accreditation who have confirmed that this hotel is not an accredited four star location.

So close to southbank attractions. Really clean and well maintained. Restaurant was lovely. Reception staff were all very friendly and professional. Free parking, and they let me leavevthe car till 2pm so we could walk to the markets.

Nothing

Definitely the location! Lovely staff. Free parking!

No real issues. No frills, very basic room but served the purpose.

Location

Pool was very small. The breakfast was very average. The ac units were noisy and the room smelt musty. The tv didn’t work

Location was good and the pool

Could of had a microwave

brilliant location, so close to museum and qpac, only a few minutes walk. Southbank and loads of restaurants also close buy. Room was clean and free parking so close to city was an added bonus.

I have no complaints really.

Location good as near train station breakfast very good

The pre booking of the breakfast to get the 2 dollars off because we don't know if we feel like breakfast until we wake up!!!!!

Nothing

The price, for a ground floor, broken shower, dirty drain and floor in bathroom. Light switch in bathroom not safe. Sensor light for pool area outside room going off all night. Bedside lamp broken.

Fantastic location for the cultural hub and CBD. Staff very helpful.

The pool was nice. The price was good

I didn’t like the noisey fridge, and the room was very tired, especially the bathroom. I also didn’t like the fact anyone off the street could walk in the separate part where we were and come up to our level. I would feel safer in the main part of the hotel, but we were in the separate building. Also lots of noise from the factory across the road early Saturday morning.

pillow was too hard, should be a selection

Was so close to Suncorp stadium.

I thought it was a little bit expensive. Rooms need more milk, coffee etc.

Convenient location to QPAC. Clean and tidy. Friendly staff

stayed in 313 which was very fresh and clean

air con control a bit tricky

Room was as expected - we were walking distance to stadium which worked out really well.

didn't like being woken up very early by garbage truck - our room was within a few feet of the truck!!

The air conditioner wasn’t working, okay in winter in Brisbane but would have been a problem in summer

Central

No issues

Location was great, close to everything in Southbank. The room was a little noisy, being very close to a busy road. Bed was comfortable

Traffic noise, very close to a busy road

Great location. Clean & comfortable room

Room could do with some updating

Great value for money for the location, just 10 minutes walk to all the great restaurants of South Bank and closer for the museums and galleries. Friendly staff. The free parking was a great bonus.

The bed was hard as a rock, extremely uncomfortable so neither of us got much sleep.