Nice staff, good food

Stolberg is an unexpectedly charming town. The main road is lined on both sides with a seemingly unending row of similar-styled 4-storey half-timbered buildings, and Hotel Zum Kanzler is located directly in the centre of town where the main junction is. There’s barely any traffic, however this was not a quiet stay. We were in the hotel on the Friday night and there was a band playing outside, and people sitting out past midnight. The next morning we were woken early to the sound of benches and tables being set up, and then the thumping party music started at 9am! As we were checking out, a brass band was playing, and a market was in full swing in all directions. It was lovely to see that the town had an atmosphere, but this might have been bothersome to other travellers. Our room had 2 single beds parked away from each other, which was perfect for our requirements. We had dinner in the restaurant and were happy with the standard of food. Breakfast was confusing as was eventually shown to a table away from the breakfast room, and not offered any coffee. Perhaps the market outside was confusing matters??

Although the hotel is 400 years old, the decor is from the late 20th century, so in need of updating. Even the music in the restaurant was all 80’s tunes, making you think you’d gone back in time. They do accept card payments though (in case you’re wondering!). There were plenty of staff, but most not keen to help us. Seems it was always left to the one and only English speaking staff member to check us in/out, and to serve us in the restaurant.

Location was excellent, hotel restaurant food tasted delicious, check in staff was very cheerful and friendly, rooms were a bit old but very clean and had all basic amenities.

The cleaning staff came to knock on our doors at 1020am when check out time was 11am. We reserved two rooms and for one of the rooms, our friend was in the bathroom when the cleaning staff opened the door and started cleaning without checking if anyone was inside. One of the rooms also had some problem with the shower head.

Friendly staff, good food, clean room and hotel. Plenty of parking, off street.

Room was small. Nothing hot for breakfast. Not unexpected exactly but would have been nice. They didn't speak much English at check-in but 2 of the younger waitresses did which was ok in the evening.

Location.

The room was tiny and dark. It was supposed to have a garden view but it looked onto the driveway. The bed was very uncomfortable and the breakfast was typically cheap fair.

Great location in center of Stolberg, nice staff; great food (we had breakfast and dinner in restaurant)

In high season parking is tight; little defect on shower holder