We are a party of 5 (2 adults and 3 grown children from 17-22) and booked this flat for a family vacation. Unfortunately we never stayed in the flat we reserved for a single night. On the day we arrived we learned of water damage to the location from the flat above. We were very understanding of the situation and thankfully Rob offered another location which was about a 15 min walk from where we expected to stay. The apartment was much larger, but was not what we expected—dirty carpets, 3 floors of bedrooms and a basement common area. We specifically chose a single floor layout instead of a hotel so we could be together, not disbursed in a 4 story house. They offered to move us to a new location with single floor layout after two nights. This we much better, but was not the quality we expected when we reserved our original flat. After 1 day in the new flat the toilet didn’t work and the hot water was off for 1 day. They were responsive to fixing the hot water but the toilet was never fixed. In addition they never reimbursed us for moving all our stuff in the middle of vacation despite offering to do so. Two days before departure we asked for a late check out (2 extra hours) which they did not accommodate, but offered to keep our bags instead. When we returned to pick up our bags the flat was same as we left it and nobody cleaning. Not sure why they couldn’t accommodate 2 hours after all our troubles. They even asked us to stay around to let the cleaning ladies in….good

Nice flat and great location! Walking distance to most attractions, and tube/busstops nearby for the rest.

We were a large family group spread between 2 flats, but this flat was our home base. Warm, inviting, and spacious. Our host could not have been more helpful. Overall, a great vacation in a great location!

Nice place with attentive property management

Great property, and excellent location for everything we wanted to see / experience in London. Rob and his team were terrific hosts, and were highly responsive to all our requests. Highly recommended.

My family had a wonderful time staying in this property. The location was ideal. A true gem in the lively neighborhood of Covent Garden. We loved the location- so very close to all that you want to see and explore in London on a short trip and at the same time super quiet and peaceful to relax and sleep well. The apartment had everything we needed, including a washing machine, microwave, coffee maker, Apple TV, etc. It was spotlessly clean which was a big deal for us. We would definitely stay here again when we return to London.

Flat was excellent location for visiting central London. We could walk or use underground to reach our itinerary sites. Flat was very clean. Kitchen was well equipped. We only made breakfast, but enjoyed a cup of tea as well. Never figured out washer/dryer. Instructions posted were for a different model. Flat temperature was a bit cold, beds were very comfortable. Smaller bathroom shower water spilled onto floor. Living/dining area spacious and had additional heater which was useful. Location was excellent for visiting major tourist attractions, museums , theatre and restaurants. We did multiple walking tours which were excellent.

Flat was excellent location for visiting central London. We could walk or use underground to reach our itinerary sites. Flat was very clean. Kitchen was well equipped. We only made breakfast, but enjoyed a cup of tea as well. Never figured out washer/dryer. Instructions posted were for a different model. Flat temperature was a bit cold, beds were very comfortable. Smaller bathroom shower water spilled onto floor. Living/dining area spacious and had additional heater which was useful. Location was excellent for visiting major tourist attractions, museums , theatre and restaurants. We did multiple walking tours which were excellent.