House is clean and good. We personally liked it.

N/A

DONT STAY HERE

The front door will not stay shut and we cannot lock it from the inside to secure it for safety. We told the lady while we were there and we cannot stay here with our children at the door cannot shut or lock. She ran off and told us to call booking if we had a problem knowing we couldn’t get our money back if they didn’t approve it. I will try to attach videos on this review if it’ll let me

I communicated my arrival in a timely manner, and nevertheless was left on the street with my elderly mother for almost an hour, waiting for the host. I keep texting her, asking what was happening and for an ETA, but although my texts were read, I received no reply. I tried calling her but my calls were declined. Finally got a hold of the host, and when she showed up, to my dismay, the host told me I had to pay in cash because she had tried to charge my credit card twice, and it failed both times. None of this made any sense because I knew I had already paid in full via paypal. Although the host said she spoke English, she really did not understand when I kept trying to tell her that i had already paid in full. I had to use my mobile data to pull up my email showing I had paid, which finally settled the issue (both me and my mother thought for a minute she was trying to extort money from us). The biggest headache however, is that her failed attempts to charge my card resulted in issues with my banks. The apartment was OK. It had the amenities we had expected but the beds were very uncomfortable and the flat was very cold. I followed the host's instructions on use of the thermostat but it didn't change the temperature, I googled the manual and still couldn't figure it out. We were freezing cold all night and ended up sleeping in our coats. This less than great experience, which was a bit of a no-choice situation after my original accommodation plans were cancelled less than 24 hours before I was slated to check-in, was not the high point of a four-week trip across western Europe.

The property was ok, nothing special but the staff was very rude with us. She charged us extra 20eur because we arrived at 8pm. We didn’t want to pay that, than she left us on the street. She came back 20minutes later and she let us in. I don’t recommend.

The appartment has nice areas and is well equiped.

Communication in English with the host could be a bit better.

Very helpful staff. Thanks!

A great place to visit cinque terre. Very cozy appartment with all you would possibly need in the heart of a lovely La Spezia right next to the local harbor. A very nice and kind host!

Close to the beach, spacious, extra folded bed, spare towels and plenty of blankets to keep you warm.

Hard bed in second bedroom, no teaspoons, no iron.