Everything was real nice clean. The staff was amazing.

The shower is terrible. Water flows out onto the floor. Whoever came up with that idea was a moron.

The front desk girl (Jackie) was friendly & apologetic.

We DID NOT stay at the property! As we were at the desk to check it, a guest came down with a disgusting complaint. His wife’s cellphone had been laid on the comforter screenside down and when he looked at it, it was covered in skin cells from the bed and there were pubic hairs all over the sheets. We thought it might be and isolated case so we check in to the property, went upstairs to our 2 rooms on the 2nd floor and found our 4 beds had been slept in as well. TOTALLY DISGUSTED by this, we immediately checked out!!!

Everything

Nothing

It was quiet. Breakfast was OK. Staff was friendly.

Upon checki-in the person working the front desk came to work sick. The pool was shut down. This was especially disappointing as we were staying there on vacation and wanted to spend some relaxing time in the pool. The amenities indicated that coffee makers were in the room. However, our room did not have a coffee maker, and when we wanted coffee we had to go down to the lobby. You can only use the wifi if you are a Hilton member, which is annoying as most good hotels offer that to all guests. Housekeeping never came to our room to collect trash or bring fresh towels.

Espectacular, buen desayuno, excelentes instalaciones.

The staff were amazing, check in and out were very quick and easy! The hotel was clean and beautiful, it was the best hotel we have stayed at in a long time!

There was nothing we didn't like.

Design, cleanliness, and most of breakfast and pancake machine was wonderful!

Didn't love the sausage and eggs option at breakfast ..also, very noisy at night too....

The staff (Cody, Jade & Rob or Bob) and the ladies that cleaned the rooms, unfortunately I did not get their names. But these exceptional employees treated me and my family like their family. They were always asking if we needed anything or how everything was. We were their for the funeral of my aunt that was very unexpected. And your employees were very helpful in making this an easier time for us. It was greatly appreciated and we feel like we left with some new friends. Just want to say thank you for giving them a place to work that they enjoy it so much that it flows so naturally to their guests. Great job. I will highly recommend the Tru brand but especially this location. Also really enjoyed the patio and game areas. Very nice spaces for not only family and friends traveling together but also a great area for people to socialize and make new friends.

The doors to the rooms are a bit heavy, my husband is disabled and it was a little bit of a challenge to get the door open and hold it open while helping him get in the room. The pretty cover on top of the bed is actually uncomfortable, it is scratchy. But honestly this would not stop me from staying again or recommending to others.

Location

Over $300 for a mediocre hotel

Good neighborhood

Pool was down, which is one of the main reasons We booked we have stayed in several tru hotels and loved them went out of our way to stay here and the pool was down: kids were extremely upset. Breakfast was very minimal. And Rooms were tiny compared to others we’ve stayed in couldn’t even get the luggage rack in past the beds

Staff was extremely friendly and helpful, facilities were very clean, I loved that the pool is open till 11, and the games in the lobby are an awesome touch!

The staff was very helpful. The outdoor seating area was great!!

Location

Small rooms and Bathroom everything was clean

it was clean,safe and innovative.

The closeness to to everything.

Had to change rooms when we got there after we had brought everything up to the room. The blinds were broken and stuck in the down position not allowing sunshine in.

the staff was amazing! so sweet and accommodating. we left early in the morning and the lady at the front desk was the best! offered fruit and yogurt to our daughters (who happily accepted). the gentleman at the desk at check in was awesome as well!

location is very close to caves and other attractions.

clean and friendly staff

Very clean and the bed was wonderful.The lobby was amazing as well.

The kids loved the pool! The beds were comfy and the staff was great. I had to book another night because of an incoming storm and they were very helpful in getting that done for me.

I was expecting after staying a second night for them to change the trash and give us clean towels but they did not. Only fall back of the stay.