east to find!! Great Staff. very clean and modern

nothing

Big and clean room with modern standard. Nice location near city center. Near enough that you can walk there in 10-15 min, but far enough to avoid all the noise and music from the bars. A big swimming pool and a small one for small children. A small play room for children. A gym and a spa. Good breakfast.

Boiled broccoli on the floor next to our sunbeds when we came to the pool in the morning. Huge pile of garbage next to the gate to walk to the city center. The staff is smoking with the door open to the gym where guests exercise. Much of the spa was not working. There was shampoo and shower gel in our shower, but no hair conditioner. This was not refilled when the room was cleaned (only the towels and the toilet paper), so we ran out eventually. Poor locks on the doors in the toilets on the first floor nearest the pool. My 8 year old niece could not open hers and was stuck there for a while until they got hold of the janitor who let her out. You would expect more from a 5 star hotel.

We are not sure how this is listed as a 5 star hotel (stars are displayed on the entrance of the hotel) and how can this hotel receive so many positive reviews. Besides the size of our room, nice building, and a big parking, nothing about this place delivers that 5 stars experience.

For the amount of money this place charges, it is overpriced and just not worth it. This is what we have observed during our stay. Breakfast was a huge let down - presentation and choices belong to a one star hotel. The same items served every single morning. Items were just dumped into holders - not very appetizing and truly disappointing. Surprised that a 5 star hotel cannot invest in a normal size napkins for breakfast. The napkins that were put on the table are truly a joke. Tables during breakfast were not cleaned well - you can see the crumbs from other people eating at the table after they left. No sanitation at all. WiFi in our suite was not great - very spotty - works great for a few minutes and then it doesn’t. Housekeeping was done so poorly each day - plates from the room service were in our room for two days until I saw and ask one cleaning lady to take it way. She was so unfriendly and rude. That is just one example. Sometimes our trash can was not emptied, glasses were kept dirty, our fridge was never refilled with water even after we put the sign indicating that, the sink in the bathroom was not cleaned well as there was a toothpaste residue which means that sink was not washed, etc. The towels were old, scratchy and they looked dirty which means they were not washed well. Some towels were actually ripped at the edges. Sheets are just terrible and the pillows are not comfortable at all. No tissues in the bathroom - we bought them ourselves. Our vanity kit was refilled only once during our 6 night stay - we had to buy our own q-tips. We found so many little bugs on the window frame (inside of the room) when we pulled curtains away. Yuck! More food variates at the pool bar- only two different pizzas are offered. No salads or sandwiches. No jumping in the pool - this should be the rule for adults and children. Children should not be allowed in the gym. Final bill should be itemized so the customer can see/check all the charges

The pool was the best, I could swim everyday. The Sauna was well heated and the room was massive

It was pricey but It was in July, high season.

Wish there was an iron in the room.

Larger property with all ammenities.

Noisy morning on day 1 with young ladies by the pool taking TikTok photos and videos of themselves.

Modern, spacious rooms, nice spa

Rather basic breakfast (limited choice, not that tasty)

Spacious, clean rooms with comfrtable beds and good air conditioning. Good variety at breakfast. Plenty of parknig space and good location.

No tea/coffee in the room - only a kettle.

Spa

No fresh coffee

Nice hotel, with very specious, modern and clean rooms. It’s in a walking distance to city centre and the Old Town. You can walk all the way to the centre next to the lake, on the promenade. Huge parking lot available. The breakfast was tasty and had decent variety.

The hotel's coffee was a huge disappointment.

Very nice room with comfortable beds and plenty of space. Pool was nice. Breakfast was good and easy to access.

Location from the old town was a bit farther than we like but as a result the hotel was very quiet. To turn on the AC you have to call the front desk but it works well once they activate it.

Everything was good, spacious rooms, comfortable beds, good spa and pool.

Not a deal breaker, but the food is not labeled at breakfast, so if you're on a special diet or have allergies you're going to have to ask the waiters each time. Also, it would be nice to have thinner covers for sleeping, since it can get warm at night.

Everything in the hotel was good including the breakfast and spa.

nothing.