The room was spacious and clean.

Wait in line standing for one hour to get checked-in. The check-in process and syatem seems to be from the 90s... To slow, staff struggling with printer problems. I was annoyed because it was late in the evening, arrived from a long flight.

We booked a weekend staycation for my husband's birthday. Everything was fantastic! We had a wonderful suite overlooking the city, with Lounge access. The food and drinks, as well as the service, were excellent at the Lounge. It's a relaxing place where you can just enjoy and indulge. Overall a great value for money! The staff prepared a birthday cake for my husband, and everyone was super caring.

At the time of this review, there is construction going on in front of the hotel. This plus the traffic can be a bit noisy.

The best thing about the hotel is the service. The staff are very friendly and accommodating, especially Coral and Suby at the club lounge.

room comfortable

none

The hotel itself is extremely well decorated and very comfortable. We booked a suite with club access.

As usual, i message the property through Booking.com and send an email to make some requests and inquiries and I get zero feedback. One import question was weather there is a countdown event. On the day I was checking in on the club floor one of the workers assured me there will be countdown along with some performance and alcohol. They even got me to book a seat as there would be a lot of people. At 1130pm we got ready, took my son who was asleep to the main restaurant and to our surprise, there was just another couple and the barman who was getting ready to leave. He told us there is no countdown today and also that he doesn't have any champagne but some wine that already had gone sour probably since yesterday! This is yes a Sheraton I'm reviewing. Day 2 we ordered some food for my son at breakfast time. To not waste, we took it to the room so he can finish later. We ask the club floor to heat the food, without asking much she calls someone to bring me an document to sign saying if I bring food from outside the hotel, they're not responsible if anything happens to me! She didn't even look that that was the bowl! The minute I understood what I was about to sign, I told the guy this food was cooked in your kitchen, so he went and microwaved it. Such unprofessional club staff. Speaking about the club, if you don't request for service, you will never be served. Back to the baby food. He ate some more at lunch and we left it there. The whole last day we stayed in to enjoy the hotel Club without service! We decided to go on a stroll late afternoon after tea time. We came back to the room after shopping around 7 and the room has been somewhat tidied, but a smell of rotten food welcomed us when we got in! Can you imagine, I left a note since other things we used hadnt been removed, before we left. And plus if you cannot read, can you not smell? And yet they want to tell.

Well worth the upgrade to the corner room: amazingly modern, well-furnished, clean and beautiful room! Great view! Pool and huge gym hurray! The breakfast in the lounge (for corner rooms and club members only I think?): amazing!! So much selection. STELLAR choice of TV channels too, great for international travelers. And the bath with a TV and a city view, incredible!

The only issue was with the temperature control in the room, if you have it on auto it'll turn on and off every now and then and it's kind of loud. I set it to 18 degrees and it cooled down to that temperature then turned off completely once it reached that point (so it'd get warmer in the night). It's energy-saving, I get it, but it's a bit fiddly.

Super personel ...well skilled .Special thank You to Mulan from front Desk .Excellent skills -language and personality .Thank You Mulan

Very few western Channels in TV ..and sport center outside of hotel ..