We loved our stay at the cabin! We were traveling with 3 other families, 19 of us total, and there was plenty of room for all of us. Quick drive into both Gatlinburg and Pigeon Forge, and a great view of Gatlinburg from the balcony. The kitchen was amazing - double fridges, dishwashers, sinks, and coffee makers! Evenings by the fire were a great way to wind down after a busy day. Kids had a blast in the game room, and watching movies in the theater. Loved the oversized bunk beds too! Thanks for an incredible stay - we highly recommend this cabin!

Everything about the cabin was great, Beautiful layout very spacious, only negative thing about the cabin was no generator and the weather had got very cold and our power blinked on and off every 2 to 3 minutes and the heat would never warm up in the cabin . we couldn’t cook nor stay warm and that kind of destroy the family gathering and the fireplace was electric so it did no good

Pros: The views from each balcony are absolutely amazing. The cabin was stunning and decorated for Christmas. I truly loved that because this was our Families early Christmas getaway. Our group consisted of 13 adults, 7 children and there was plenty of room for all of us comfortably. The beds and pillows were soft and comfortable. I do suggest that you bring your own comforter from home because the ones on the bed are very used/worn. I was really glad I brought mine from home. The lay out of the cabin was beautiful. As soon as you walk in the front door that is considered the main floor which is located between the bottom and top floors. The master bedroom is on this floor. There are (two staircases on this floor) one going down to the bottom floor where the movie theater room/pool table/air hockey table are located along with two bedrooms on this floor. The second staircase goes up to the top floor where 4 bedrooms are located. The kitchen is beautiful and fully stocked with plenty of cooking wear. Outdoors there are two charcoal grills next to the cabin. Cons: The internet WOULD NOT work after our first night there. We COULD NOT use the theater room because there was NO INTERNET! The modem needed to be reset and it is locked in a closet where it can't be accessed by guest. Management did come out only once and reset the modem. It worked for about 4 hours and then went back out! No one else came after that to resolve this issue... One of the hot tubs did not work. One of the dishwashers did not work. The air hockey tables pucks were completely worn out causing the puck to not slide on the table the way it should. There were not enough towels at all for our family. Two of the bathrooms had no towels in them at all. We had to buy our own while we were there. There were 4 outdoor medium sized trash cans for cabin use. 1 of them would not unlock, the other 3 filled up quickly because we celebrated our Christmas there, so we had to keep 5 bags of trash in the cabin. Just overall Disappointed. We paid ALOT to stay here and these issues shouldn't have happened. We had been looking forward to this trip for many months. Just very frustrated. Hope my review helps others.

Plenty of space, clean, and amazing view. Ample parking. Downstairs king sized bed was very uncomfortable though.

This property is all you could hope for. Fantastic view, great location and perfect for a crowd. We had 14 and easily could have done 4-6 more. The theater chairs are not comfortable so if you are going to watch a lot of movies you may not enjoy it. Other than that, no complaints. Would book again I. A heartbeat! Two hot tubs were great!

We had such an amazing time! The property had everything we could have wanted (minus spices in the kitchen). I would absolutely stay here again! We had 11 people with plenty of room! Ages 6-39.

We absolutely loved the views and the cabin was wonderful for our whole extended family! The theatre room and arcade games were fantastic. The kitchen was well equipped with everything but spices. Loved having 2 sinks, 2 dish washers and 2 refrigerators! Great place to stay with a big group!!!! Highly recommend

The property is wonderful. The couch was broken. Where the couch back was missing two metal pieces were sticking out causing a injury hazard. The pool was closed for repair that was not communicated. We partly rented this location for the availability of the pool. The size and location of the property was great. The kitchen was fantastic. Despite any issues we had a wonderful vacation.

We really enjoyed this cabin. It was the cleanest cabin we have stayed in in a long time! It accommodated our family very well! We sure would like to stay here again.

We had a large group of friends that decided we need to go on vacation together to avoid Mardi Gras traffic in our area! We booked this house and it was fantastic! Other than a broken toilet seat (which wasn’t a big deal) it was awesome! Each family got a room and the big kids slept in the bunks and on the couches! The view from the back deck was gorgeous and we all enjoyed our stay! Highly recommend for a friend or family gathering! Plenty of space!

The cabin is very spacious, the heater was not working and they fixed it right away. We were very comfortable there.

We could not have had a better stay at this cabin. The communication with the Mgnt company was great and very attentive. The place was spotless when we arrived. The kitchen is large and very well stocked. We all love to cook and we didn’t lack for any utensils, pots, pans, dinnerware or anything. The view was beautiful and overall very relaxing.

The house accommodates a large group comfortably. The view is phenomenal. Unfortunately, you can tell that the house has not been properly cleaned after guest usage. The seats and cup holders in the theatre we’re filthy ( crumbs and dried up liquid ). Both of the hot tubs were out of service. ( I contacted Jill from Jackson Mountain Homes, a week prior to arrival to please ensure that all amenities were functioning. To which she replied and insisted that there were no work orders in place for either hot tub.) Even though there was a review from prior guests stating that the hot tubs were not functioning. As soon as we arrived the hot tubs were checked and hot tubs were out of order. Maintenance was contacted, and the gentleman informed us that the hot tub has been broken for a while. It would have been nice to have been informed of this information, instead of being lied to. We also informed them that one of the dishwasher was not functioning. We called JMH once again, to which they said they will send someone out to fix our issues. We had a family member stay back all day to make sure that maintenance showed up. Of course no one came by, and we called to inform Jill from Jackson Mountain to which she was extremely rude. We continued to call throughout our stay, and Jackson Home Management continued to blow us off. Our family vacation has been planned since Feb 2020. We were very disappointed with the way the situation was handled. If you do plan on staying at this property, be prepared to deal with this awful management company.

Our stay was very nice. We had an issue with the hot tub, made an immediate call but no one showed to fix the issue. Still have not heard from anyone. One of the dishwashers did not work, was pretty dirty inside. We stayed 4 nights. The views were stunning. Double fridge & oven was ideal for our large group. This cabin was a great fit for our group, regardless of the small issues we experienced. Does need more space to dispose trash outside. We celebrated our Christmas so our trash was a bit more then usual. Would have been nice to hear back on the broken hot tub, it was an urgent situation we’re water completely drained from it. No call, No show.

Great property, clean, well equipped and a beautiful view. Grandkids didn't want to leave

The cabin was spectacular. View was awesome. Location was fabulous, close to everything you could ask for. We didn't have the entire group that had intended on coming, but the four of us felt like kings and queens. We took advantage of all the cabin had to offer. Can't wait to do it again!!

Wonderful experience

All worked out except for a bathroom door that had a broken lock.Was reported upon check in, Maintainence came in within a hour - removed the lock & was told he would be back the following day. Called the next day was told maintenance will be coming the following day - never saw him again as well as no communications despite being told that we needed the bathroom door operational as we were a full house !

100%

We loved staying at this property. We had more than enough room for our friends and had so much fun playing in the snow! We were sad that the air hockey table and foosball table didn’t have a puck or ball to play with, but we played a lot of pool and enjoyed the racing game instead. The hot tubs were enjoyable and we loved having several decks to hangout on. We would love to stay here again. Thanks for having us!

Seamless check-in. Clean property. Perfect kitchen with everything in working order, plenty of dinnerware/silverware, etc. Beds were COMFY! The views can't be beat. The hot tubs were the icing on the cake for us. So warm and cozy with the best views around! 10/10 would recommend!

Seamless check-in. Clean property. Perfect kitchen with everything in working order, plenty of dinnerware/silverware, etc. Beds were COMFY! The views can't be beat. The hot tubs were the icing on the cake for us. So warm and cozy with the best views around! 10/10 would recommend!

Great house in a great location. We celebrated my husbands 50th birthday with 5 families. We had plenty of room too spread out. The "double" items in the kitchen are wonderful for a large group. I have read in other reviews that the house next door was noisy due to partying. Same with our stay but we didn't mind.

Excellent

the house is amazing! if you would provide me with a few items and a free stay, I would clean every inch of this house, it is due for a deep, deep clean. I had my own cleaning company for 17 yrs. followed by a restaurant for 15 yrs. in which was the only facility that the health inspector would eat in! I know something about cleaning! your house needs me! it is a 10 hour drive for me, we snowbird in Florida, so a stop along the way would be perfect for both of us! if you have more than one house in this condition, maybe we can work something out, it is a shame to have such lovely property, and not keep it up to the standard that is advertised. if you want to make a deal contact me, the price is right! FREE!

Loved this property! Great location, breathtaking mountain views and 3 wonderful decks with lots of rocking chairs, perfect for enjoying morning coffee or evening sunsets. Also loved the large kitchen and dining area for sharing family cooking and meals. The kitchen was well stocked with glasses, coffee cups (about 30) , plates, silverware, cookie sheets/bakeware, a crockpot, 2 coffee makers and a fancy Keurig. Only thing we missed was a propane grill. There are 3 charcoal grills in front in the parking area, Also, gave communication with property manager 3 stars because we were charged a pet fee, but did not have any pets with us. We emailed property manager stating this and asking for refund of this fee, but got no response.

Our family really enjoyed our stay at Great Smoky Lodge. Loved the spaciousness, well equipped kitchen, game room and the view - it is spectacular! Of note, it is at the top of a cluster of three houses with the house next door being rather close. Not an issue until the last night when a large group moved in and the noise kept us up for a good part of the night. Luck of the draw I guess, but you can definitely hear your neighbors.

Overall it was a great stay. Negatives - 9 kids getting hot tub folliculitis. Disgusting rash caused by bacteria in the hot tub. So hopefully they resolve this issue. Also - don’t book based on the photos of the pool. The pool is not full or open. Management company was super unhelpful with giving us details about the pool or where it was located. They told us to call the condo/villas. No phone number. We found the pool on our own and it was dilapidated and not full. Other than that - Cabin is amazing and clean. Views are spectacular. Great house for entertaining three families with kids.

Everything was great

This cabin was just perfect for our extended family to spend a fun weekend together. We had 7 couples, and 6 kids under 5, and the cabin was perfect to host us. We loved the kitchen (which had 2 of everything!), the spacious rooms, the entertainment areas, and the VIEWS. It was perfectly secluded so that we could really enjoy family time together. We would definitely come back!

Positives: The house and location were wonderful. The kitchen was truly fully stocked w utensils and gadgets, including one crockpot. Having 2 ovens, microwaves, dishwashers etc makes for much easier meal planning. The master was on main floor and having multiple bedrooms and bathrooms gave our family of 12 privacy for an enjoyable experience. The construction next door appears almost complete and didn’t bother us at all. We could barely hear the crew working and parking was never an issue as there is TONS of space. The panoramic views of the mountains and wildlife were fantastic, as you are at the top of one of the mountains. All the tv’s were crystal clear and we had zero issues w wifi, cable or cell phone service for that matter. Ive seen in other reviews where bugs have been troublesome but we never saw a single bug anywhere. (I read where a previous renter had the millipedes problem and i know that can happen w new construction if they build on top of a nest as we had that happen w a new build many years ago.) We visited in October and temps were ranging from 50s overnight to 80s during day and our air conditioning worked flawlessly. Slight Negative: We called the property management a couple days prior for the door code and there was quite a bit of confusion (on their end) as to how their app functioned and what would be detailed within the app. The woman we spoke with was very pleasant and did her best to see that we had this resolved quickly. Just a small communication flaw and i am sure they manage a great deal of properties. Negatives: Our only negatives to this property would be the floors were very dirty and you wouldn’t know unless you walked barefoot (or w socks) and ended up w black feet after sometime so each night we made the children rewash feet before crawling into bed. The property furnished some beds w just sheet and others had sheets plus super thin quilts. We called other family enroute and told them to bring more blankets (yes we scoured all accessible areas for extras, we found 2 thin quilts). There also needed to be more towels. We had 12 people in our party and we likely were given 12 towels total which is not enough for anyone who needs a hair towel (most women need 2 towels). We would stay at this property again but we would bring extra blankets, towels, and slippers for all. The housekeepers really need to hand scrub the floor now and then to remove the black film.

My wife found this property for our family vacation planned for September, 2019. Wow, what an amazing house. We had 11 people. Let me start with the views, they are simply amazing. We spent a lot of time during the week just sitting on the decks admiring the beautiful mountain views. There are 3 different decks and the top two have 9 chairs each to sit in. The bottom deck has two hot tubs. We used the kitchen a lot and it is wonderful. There are two of everything; two ovens, two microwaves, two dishwashers, two sinks, two coffee makers, two refrigerators and plenty of dishes. The bedrooms (1 on the middle floor, 2 on the bottom and 4 upstairs) were all used and there isn't a bad bedroom in the house. If noise bothers you when sleeping, consider brining a floor fan. We did and didn't hear anything. The location is perfect. The views are amazing. The house sits at the top above all other homes and you see nothing but mountains. It's close to downtown Gatlinburg (5-10 minutes). It's close to a grocery store (Food City). Overall, we loved this place. Our family loved this place. We were sad to leave. The only slightly negative thing that I can say is that some of the dishes in the cabinets were dirty. But no big deal. We just washed them again. I read other views and many people were complaining about bugs and noise from construction next door. There were lots of spiders in the corners of boards above each deck and around the deck posts. There were wasp nests also. But, there was bug spray in the panty and I used it to pretty much eliminate everything. Chill out, you're in the woods. There will be bugs. As for the construction noises, there was some, but they weren't that loud and the fan we brought helped. We would definitely rent this house again. It's beautiful, the views are beautiful and our family had an amazing time and created some great memories and the house was a big part of that.