There is not enough parking for all the condos. The master bed was broken (reported). The dishwasher racks were both broken. The guests upstairs were so noisy with kids running, yelling, and scraping chairs across the floor into the night, it made it unpleasant and annoying. Property management was told about damages and apologized, and sent someone to look at them, but did not do anything while we were there.

This condo was very clean and well kept! It was also the perfect location for if you want to go to Dollywood as the exit is right across the street! The only negative is that you can hear your neighbors but that is to be expected when staying in a public space. Overall great experience!

This was a wonderful place to stay! Great kitchen, comfortable living room with lots of seating. Roomy bathrooms and comfortable beds.

The check-in process went really smooth. We were able to get in right away. The condo was very clean and nice. This condo was advertised with a pool. The pool was not available the whole time we were there. It was very cloudy and we were not allowed to swim in it. The maintenance man had told us they knew about this for two weeks before our stay. We were never contacted to let us know this. My two autistic grandsons came on vacation with us, and we really looked forward to them being able to be occupied in the pool. The Internet never worked, and we were told that it came with working Internet which was not true. We could never get the Internet to work. It also advertises that there's a fire pit and also a volleyball net but that is a drive away I contacted the people that were taking care of the condo and was told they would let the owners know. The owners never contacted us. We were asking to have a refund for some of the stay because the false advertisement of the pool and the Internet. I feel we should get a discount on our trip since two of the things that were advertised were not available. Had we have known that there wasn't an available pool the whole stay, and there wasn't Internet available. We never would've chose this condo. It was very hard keeping my two grandsons occupied without the pool that was advertised. I don't think it's right that the owners never contacted us and that we never got a refund of any kind.

Perfect accommodations so that everyone has their own space and privacy. But lacking in some important areas. King bed was broken and very difficult to sleep in as I could easily roll out on one side. The room that was on the shared wall with the neighbors…children next door were very easily heard. We could even see the light of their room come around the edges of the adjoining room door. Also, customer service was severely lacking when calling about our check in. Check in isn’t until 4pm but we were coming into town for a wedding that began at 5pm. I called the day before to find out if I could pay extra to have the cleaners clean our unit first or even pay for an entire night and rent it a day earlier. They just told me to call when we got into town and see if it was ready. When I called at 3pm, the operator was like, “Yeah, it’s not ready and you can’t access the unit until 4pm.” I explained my phone call the day earlier and the operator could have cared less about my situation. I had to go straight to the wedding venue and get dressed in a bathroom. I just don’t see why we couldn’t have paid a little extra to have the cleaners in our unit first the next day. Or, if they knew they couldn’t let me in before 4pm, they should have just told me the day before rather than give me false hope. Later, we called to get the name of the Wi-Fi network as they had sent us a password but we didn’t know which network. Customer service had no idea which network.

We had the max number of people who could fit in the condo and we had plenty of space! The layout is great for each smaller family having a private space and even their own bathroom! We stayed here because we had plans to go to Dollywood- it’s super close! There is a steep hill to drive up but the accessibility is just fine for people who have injuries or knee issues. We had a few people with various mobility issues and they were able to get in and out of the condo just fine. Be aware that you will hear noise through the walls especially in the bedroom with the bunk beds. You will also hear the people walking upstairs. We knew this before we stayed having read the reviews. So, it wasn’t a surprise. If you have a noisemaker it should help. I do sleep with one and it worked okay for me. There is a gas station and fast food option fairly close, but really the shopping areas aren’t far. It was a great place for our family!

The location and check in process is very good. In the rooms you can hear everything being said above and beside from the neighbors plus when above would walk around. Headboard to one bed was not connected and flooring needs deep cleaned. Cable tv in one room was not working.

We came up for 4 days with our family, our in-laws, and our small dogs. 6 adults and 2 kids. The condo had plenty of space for every one. There were grassy areas to walk the dogs. Plenty of parking. Could hear the neighbors but not excessively. It is almost right across from Dollywood and very convenient to the Island. We will definitely stay there again.