Excellent facilities, very clean, with pool in the hotel and access to the beach club. The room had an outside private tub which we really enjoyed.

Although the hotel is pretty affordable, the restaurant and bar are very pricey for what they offer. The beach club is very far from the hotel, so you have to either take a taxi or rent a scooter, which we tried one day and both available where broken. Worth mentioning the staff is not very helpful. I requested some balloons in the room for my wife birthday as a surprise, and the receptionist mentioned the surprise and its price in front of my wife, and came with us to the room (to show how things work), ruining the whole surprise.

The hotel is clean and staff are super nice!

none

From the moment you step in the door you feel like you are in a jungle Euphoria. Each and every staff member was incredible and did their best to make sure you had a pleasant experience. I would recommend this place to anyone and I will definitely be returning.

Friendly Staff

There was zero hot water and I was unable to wash my hair for multiple days. I reached out to staff about it on multiple occasions. Everything was in USD and the same price as San Francisco food and drinks. Things kept falling from our roof throughout the night and waking us. construction going on right next door to us the whole time in the hotel.

Nice staff, room, terrace, food, exotic environment.

It's jungle style hotel, not the beach style. So you will have to take taxi to some beach, if you like sunbathing. It's possible to reach the Tulum center by feet, but you'll have to pass a poor neighbourhood. I even made some four leg friends there as I've had treats with me, but for highly sensitive people may be challenging to pass that path and maybe it's better to take taxi in that case.

The hotel was amazing, everything just how we had expected it, the staff were so friendly and helpful and will go out of your way to make you feel comfortable. Really big spacious room, and really recommend having a dinner up in their nest, it was absolutely amazing, dinner and the views!

The only possible downside is that the shower took a little long to warm up.

the beautiful nature and friendly staff

We loved the site. The filling is that you are in a gungel and each room has a diferrent decoration. Ours was a cave with a balcony. The pool is very nerow, it is mostly to get wet, but with a bar attached to it. They give you eccese to the beach club, 5 km away and beach towels. A great place to spend more one day and relax.

The beds were very high. It was hard to get on them.

Not like the photos, is more old looking the floors need to be renovated. The taps are rusted and is way too overpriced.The staff only cared about the money & literally overcharged for everything like why charge people in US dollars when your currency is Pesos. And paying 2,000cad for 7days these people can’t even give you free bottle of water even just two and that coat like .50cents is just ridiculous. When we got there we realized the rooms were too small, I was scared for the we tried to get our money back they said they will take two days to process and even lied to booking.com they read the email but deliberately didn’t. Later the manger came said he will give us the money after two days and later said a completely different thing. Like these people are deliberately stealing from tourists. Even the 100$ per person dinner was trash and then tried adding extra fees. We made arrangements for a particular price but when we got there these people were trying to scam us by increasing the actual arranged price like common they just care about money can’t even go above and beyond.

nothing

Irgun ripped me off for everything

I would definitely come back.

calm, friendly, good value, wonderful setting, great for couples, great food

Mosquitoes, which is expected. they provide you with a repellent

beautiful property, very clean and well kept, gorgeous bright and natural light. Just far out enough from downtown to have a lot pf quiet, but close enough for a long walk or quick bike/car ride. great local food in the area, close enough to walk

Jose, Miguel, Ari, and Danny were amazing. I wish we stayed longer. But even after our short stay, their staff felt like family. Amazing people and beautiful hotel!

The price of everything. But unfortunately Tulum is far too expensive as a whole.

The staff was absolutely amazing and helpful with every question or concern we had. I would return just to see them again! Location and hotel also beautiful.

The staff is accommodating

There are bugs everywhere the pictures do not match and it’s too expensive for the accommodation this is a 2 start hotel at BEST. Also never use booking.com they are horrible

really loved the rooms and the amazing private outdoor soaking tub! staff was great as well and the hotels beach club is just fantastic!

Like in the movie Avatar, inside of a jungle, impressive interior.

N/A

very clean. food is delicious. rooms are clean and fresh. the shower was the best I ever had. not salty like the resorts on the beaches.

nothing.

excellent location, very clean, beautiful scenery

I LOVED the decor so much. I felt like I was in tropical Oasis.

The staff could be much more responsive via email and WhatsApp.