Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: beautiful cabin. great location. perfect size for my family. loved sitting on the porch looking at the view while rocking hot tub was great. would love to try and rent it again this summer

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The cabin was everything we hoped for perfect location easy to get to Gatlinburg. We loved all the amenities and space. Beautiful mountain views. The customer service provided by Elk Springs resort was impeccable. They experience definitely created a return customer.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: This cabin was gorgeous! We stayed here for girls trip. Theater room felt like we was actually at the Movie Theater. Staff with Elk Springs called to make sure check in was good and let us know to call if we needed anything. We rent cabins a few times a year this has been the only place that has ever reached out to check on their guest. I thought that was a huge plus!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Our reservation ended up getting moved to this cabin after a winter storm changed our original plans. Elk Springs Resort was very helpful rebooking due to the unforeseen circumstances.

Rating Details: The property manager was very unhelpful. The vacation rental was somewhat dirty. I was very happy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: I have stayed at elk numerous times in all different cabins, this cabin by far was the worst. We decided to go with a pet friendly cabin this time the carpets had stains. Not very clean, then we had the experience of squirrels in the house, I got a 5 bedroom so we all had a room and we wound up losing 2 nights of sleep and slept on couches. I called to let them know about the rodents inside our rooms and they did nothing. I called 2 days in a row, no maintenance and no call back the second day. Don't think I'll be going back after all these years.

The cabin was very clean. We did have a few issues with roaches. Parking was a bit tight as well. The TV’s in the cabin were terrible. The cable system did not work well at all. The first 3 days we had the cabin, we couldn’t use the theater room. Maintenance did come and fix it fairly quickly. The kids did love the game room. The heat in the cabin was uneven. The downstairs was cold and when we turned up the heat to warm the downstairs, the upstairs was roasting. The front desk was very responsive and we appreciated that. I don’t think I will rent this cabin again.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: Very nice cabin. Located in the perfect distance from all the crowds downtown.

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Very nice,large cabin with great decks and plenty of room.we did kill a few roaches.The hot tub kept over heating and shutting off.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Just a few things that would have been helpfulMore hooks in the bathroom, there was nowhere to hang wet bathroom towels or towels/swimsuits outside by the hot tub. You need rugs, one long one by the hot tub door, it’s slippery and dangerous. You need another large rug by the front door, in and outside.Grilling tools, we had to buy a spatula (which we left there for the next group)The area rug in the living room smells, replace it. Label all the switches in the main areas and update the instructions in the theater room, it doesn’t even have the right brands. And, just pick up the garbage every two days, especially for groups our size, and you should supply more tp, dishwasher tablets, sponge and garbage bags. Adjust those supplies based on group size and time of stay. Guests should not have to worry about that stuff.The lighting in the kitchen is terrible making it difficult to cook at night, even replacing the bulb with a brighter one would be helpful. The kitchen towel that was hanging in the sink smelled like mold and needs to be replaced.Other than that, it was great. Plenty of towels, it was clean and lots of extra blankets. I’d recommend this cabin. Thanks!

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: This was one of the best cabins we stayed in, it was more than enough space it was overall great. The location was wonderful just a few wavy roads lol. The movie room was our favorite. My only one problem which wasn’t really a problem was just make sure the cleaners remove hair from the towels after they clean them. We definitely will be using this cabin again when we return to Tennessee. 10/10 definitely recommend this place or any other cabins by Elk Springs

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was more than happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Great communication. Check in was a breeze. Cabin was as described and clean. Our family of 4 adults and 2 kids had plenty of room and enjoyed our stay.

Rating Details: The property manager was more than helpful. The vacation rental was clean. I was happy with the location. I was satisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: There wasn’t good parking for this property. It was off to the side or out away from the cabin and the traffic could drive between my vehicle and the cabin just to get to another rental. On the second day we found dead roaches in the movie theater room. The arcade game didn’t work and if we played pool or air hockey the noise traveled downstairs where it kept anyone from going to bed early. The kitchen floor was soft and I could feel it move under my feet next to the kitchen sink. The bedroom lights didn’t work, so we used the lighting from the bathroom to see into the bedroom. Also, the coach pillows and living room rug smelled like dog pee. Not recommended.

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We arrived early and were told we could check in early. So we tried getting in with combination they gave us. It would not work but we called and they quickly gave us a new number that worked. The house was roomy and had all of the necessities needed. Some things weren’t perfect but the few things that were wrong they sent someone out to fix right away. The view was better than expected!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The cabin was as advertised. Very spacious, clean and in good condition. The plumbing was very noisy but worked we soon were all joking as the toilets sang to us. The setup instructions for the theater room were very helpful

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The cabin was awesome! I had enough space for myself and friends! It had a great location not far from the grocery store and downtown Gatlinburg.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We had a great time, we had to check in a couple of hours late due to it not being ready but besides that it was a great stay. Toilet Paper and paper towels ran out quickly.

Made more memories-

Rating Details: The property manager was adequately helpful. The vacation rental was very dirty. I was more than happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: The property is in a nice location. The cabin was not cleaned well. The fridge, fans, and kitchen area including cupboards, dishes, silverware, etc., were dirty. The cabin is pet-friendly but had dog hair all over the living room. The emails from Elk Springs said there was cable in the theater room however there wasn't and when we contacted them to ask about it, we received no response. We did request an extra garbage pick up that was done timely. The grill could not be used to cook on because it was so dirty it would not work properly.

Rating Details: The property manager was very helpful. The vacation rental was very dirty. I was more than happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: We have always had a good experience with booking cabins in Gatlinburg. This cabin was beautiful but needed to be cleaned better. There were stains in the toilet, garbage under the bed and hairballs in the closet. It was a little disappointing that the game machine was not for guest and you could only play DVD's in the movie theater with no movies in the house. The location was ok but probably will book another cabin next time.

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was more than happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Nice cabin lots of space, a little outdated but over a nice place Towels were a little rough only had hand soap in bathrooms 1 laundry soap 2 dishwasher soaps and a kitchen soap I’ve stayed in many air B and Bs have a lot more items and even a little welcome basket. It was a little dirty still had crumbs on floor from previous renter but overall it was a nice stay very very steep driveway

Proactive communications from property management was great. Lots of space for 9 adults and gathering areas. Beautiful scenery & immediate area. Saw 2 bears in resort - no issues at all.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Great location. Had a great family vacation.

Roaches in the kitchen. Only two small boilers. Hot tub and ceiling fans were dirty. Poor quality, cheap sheets. Stained and torn shower curtain. Brown rocking chair on front porch and not enough chairs for a cabin that large. Crockpot had no knobs on lid or dial Beautiful views of the mountains and great location.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was more than happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Loved the cabin. It was perfect for our extended family vacation.

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Everything was Excellent

Rating Details: The property manager was more than helpful. The vacation rental was very clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We chose this cabin online because it had enough beds to accommodate our large group and it also allowed pets. The cabin was beautiful and had enough room for everyone to spread out, have their own space, then gather together when we wanted to. The setting is beautiful and peaceful. It’s just a quick trip to the grocery store which is nice also. We had some issues with the wifi/router and the movie projector when we first arrived. There was a bad storm the night before and I think it knocked the router offline. It took a few hours but all issues were fixed that same evening. At first the help desk staff though we were just unfamiliar with using the projector correctly but it also had an issue that maintenance needed to fix. My few complaints are the windows needed cleaned. With beautiful views like that, it’s nice to have clean windows to enjoy them from inside. But we definitely spent time outside on the decks to enjoy the views as well. Also we weren’t given enough dishwasher tabs for the dishwasher. We had a 5 bedroom cabin, with 14 people staying and only 2 dishwasher tabs. All other supplies were adequate. We had a great time and really enjoyed ourselves. This was the first large family trip we’ve been able to take all together. Now we are ready to plan another trip!

Rating Details: The property manager was more than helpful. The vacation rental was very clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We chose this cabin online because it had enough beds to accommodate our large group and it also allowed pets. The cabin was beautiful and had enough room for everyone to spread out, have their own space, then gather together when we wanted to. The setting is beautiful and peaceful. It’s just a quick trip to the grocery store which is nice also.
We had some issues with the wifi/router and the movie projector when we first arrived. There was a bad storm the night before and I think it knocked the router offline. It took a few hours but all issues were fixed that same evening. At first the help desk staff though we were just unfamiliar with using the projector correctly but it also had an issue that maintenance needed to fix.
My few complaints are the windows needed cleaned. With beautiful views like that, it’s nice to have clean windows to enjoy them from inside. But we definitely spent time outside on the decks to enjoy the views as well.
Also we weren’t given enough dishwasher tabs for the dishwasher. We had a 5 bedroom cabin, with 14 people staying and only 2 dishwasher tabs. All other supplies were adequate.
We had a great time and really enjoyed ourselves. This was the first large family trip we’ve been able to take all together. Now we are ready to plan another trip!

Rating Details: The property manager was very helpful. The vacation rental was somewhat dirty. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: Cabin was beautiful; however, very dirty. Upon entering the floors had clearly not been cleaned. There were crumbs of food and dead bugs. The whole place had a very stale smell. We immediately went to the store and purchased our own cleaning supplies. There was so much pet hair from a previous guest that our black socks were white when we went to bed. We vacuumed hair of the couch three times. We had ants throughout the cabin. My husband woke up to one crawling on him in bed and found a live roach in the kitchen. We called the management to report this and they offered to send someone to clean the next day, but we had done so already and felt it would be disruptive to our vacation to have them coming the following day. They also offered to have the exterminator come again; however, with children and dogs in the house with us, we felt that was not safe to their health. Management was very responsive and the cabin was beautiful and we had a wonderful time despite the above; however, for the money we spent, we expected cleanliness, especially in the midst of COVID. I felt as though we should have walked in and been able to smell that cleaning products had been used, rather than having a stale smell greet us, especially as they had texted to notify us when the cabin had been cleaned.

Rating Details: The property manager was very helpful. The vacation rental was clean. I was somewhat unhappy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Had alot of minor issues that were handled in a timely manner. Video game system never worked that upset the grandkids. The cabin is very nice but needs a better cleaning job.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Very comfortable for our family of 16.We enjoyed sitting on the porch in the rockers. The hot tub got a lot of use as well as the game room. We did have a toilet leak but it was taken care of quickly. The kitchen is well stocked with essentials. I was worried about the stairs before we arrived, but they are wide and not steep.We had a great time.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Very comfortable for our family of 16.We enjoyed sitting on the porch in the rockers. The hot tub got a lot of use as well as the game room. We did have a toilet leak but it was taken care of quickly. The kitchen is well stocked with essentials. I was worried about the stairs before we arrived, but they are wide and not steep.
We had a great time.

Rating Details: The property manager was adequately helpful. The vacation rental was clean. I was happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The rental wasn't terrible. It lacked the essentials like comfort and dated bedding. Stayed in Heavenly Heights a few years ago and had a wonderful experience which prompted this rental. It didn't have a thorough cleaning and we also had bugs in the rental and they did not offer any type of compensation on our stay.