First the positive things: - The facility is in a good renovated condition. - The view from the room and the balcony is fabulous. - The location is very central and you can reach everything by car very quickly. Also on foot you are quickly in the village or on the beach. Now the bad things and why we wouldn't recommend a stay in this property: - it's too expensive for what you got. The flat needs some renovation. All windows are old and one of them is totally damaged. You can't close it. The other one is broken at the frame but can be closed. The last one is damaged at the handle. - The toilets stink terribly of feces. I don't know if a pipe in the wall is broken or if the piping system was installed incorrectly. However, you can not leave the doors open without everything stinks. - you pay 140€ for the cleaning, but as we arrived the flat wasn't really cleaned up. So we had to clean the dishes first. - you need a bath cap to swim in the pool which is very annoying. - one light on the night table is broken and in the shower the grille ist rusty. So only two stars from us. Maybe the staff will invest some money in this flat to bring back the glory what the pictures shows. Then maybe the price is acceptable.

Points Positifs Résidence de bon standing. (Décoration de bon gout) Calme et bel environnement Points négatifs Absence d ‘accompagnement de l’Agence à l’arrivée. (Remise clefs, visite des lieux et connaissances règles de la résidence) Conduite de la concierge inadapté (surveillance ; dénonciation car non port du bonnet de bain / contrôle du tri des poubelles) Absence de fauteuils de bain et parasol à la piscine (non information de l’Agence en début de séjour de ces indisponibilités pour cause de covid) Absence d'eau chaude en début de séjour (thermostat et ballon remis en marche par nos soins) Ustensiles de cuisine vétustes, en mauvais état, voire dangereux. (Photos disponibles de poêle dont TEFLON détérioré., assiettes non lavées ; hotte tachée et grasse ; porte savon douche en métal rouillé et sale) Absence de Volets, rideaux dans la chambre, non précisé Le matelas du lit bas de gamme inconfortable et posé sur le matelas principal du lit La climatisation en panne et non réparée (photo à l’appui /température de plus de 30 degrés dans l’appart et la nuit intenable à l’étage)

Points Positifs Résidence de bon standing. (Décoration de bon gout) Calme et bel environnement Points négatifs Absence d ‘accompagnement de l’Agence à l’arrivée. (Remise clefs, visite des lieux et connaissances règles de la résidence) Conduite de la concierge inadapté (surveillance ; dénonciation car non port du bonnet de bain / contrôle du tri des poubelles) Absence de fauteuils de bain et parasol à la piscine (non information de l’Agence en début de séjour de ces indisponibilités pour cause de covid) Absence d'eau chaude en début de séjour (thermostat et ballon remis en marche par nos soins) Ustensiles de cuisine vétustes, en mauvais état, voire dangereux. (Photos disponibles de poêle dont TEFLON détérioré., assiettes non lavées ; hotte tachée et grasse ; porte savon douche en métal rouillé et sale) Absence de Volets, rideaux dans la chambre, non précisé Le matelas du lit bas de gamme inconfortable et posé sur le matelas principal du lit La climatisation en panne et non réparée (photo à l’appui /température de plus de 30 degrés dans l’appart et la nuit intenable à l’étage)

In Ordnung

July 2016 Area was beautiful and we enjoyed our visit! Matthew, UK

July 2016 Area was beautiful and we enjoyed our visit! Matthew, UK

We are now back at home in Brisbane Australia! We found it easy to book our apartment using your service and the information and directions you provided by email were good. There was no problem finding the place as one of your staff escorted us to the property and showed us the basic details. We found the apartment to be well equipped with the only item missing a microwave. As we were in Mezzeggra during March we found that eating options were limited and we had to travel to Lenno or Tremezzo for meals. While this was not a problem a list of nearby restaurants and their opening hours would be useful to have in the apartment. A restaurant we would recommend is L’Osteria near the church in Lenno. We ate there twice. Also Azalea in Tremezzo was very good. The apartment is in a good location for access to the many villages, villas, lake trips etc in the area. We particularly enjoyed Varenna, the cable car ride to Pigra, and Villa del Balbianella is a must. The corner Cafeteria Gelateria in Mezzegra has great coffee and cake and the local bakery (if you know where to find it!) has good breads. We would like to thank Viviana for her help and prompt replies to our emails while we were at the apartment. We would recommend the services of Happy Holiday Homes to anyone looking to stay in the Lake Como area.

We are now back at home in Brisbane Australia! We found it easy to book our apartment using your service and the information and directions you provided by email were good. There was no problem finding the place as one of your staff escorted us to the property and showed us the basic details. We found the apartment to be well equipped with the only item missing a microwave. As we were in Mezzeggra during March we found that eating options were limited and we had to travel to Lenno or Tremezzo for meals. While this was not a problem a list of nearby restaurants and their opening hours would be useful to have in the apartment. A restaurant we would recommend is L’Osteria near the church in Lenno. We ate there twice. Also Azalea in Tremezzo was very good. The apartment is in a good location for access to the many villages, villas, lake trips etc in the area. We particularly enjoyed Varenna, the cable car ride to Pigra, and Villa del Balbianella is a must. The corner Cafeteria Gelateria in Mezzegra has great coffee and cake and the local bakery (if you know where to find it!) has good breads. We would like to thank Viviana for her help and prompt replies to our emails while we were at the apartment. We would recommend the services of Happy Holiday Homes to anyone looking to stay in the Lake Como area.