The house is amazing! The view was limited but awe inspiring. However we were NOT met at the house by the concierge or site/property manager! Our contact/concierge never showed up to walk the property or show us all the features of the home. When someone showed up she apologized for the in convenience and reassured us that Andrea would be stopping by - that never happened. The biggest birthday surprise came after our stay was over to a bill of almost 1000 due to damages, what damages after I already shelled out 25K - unbelievable. We never walked the property so I am not sure when the "damages" occurred if there were any at all -their was a full-time maid on staff and I am sure she would have alerted me as the primary guest if there were any damages. I was extremely dishearten by this experience and what should have been a joyous and memorable birthday turned into such a heart-ache, a nightmare - shameful!

Overall satisfaction great. Some issues with irregular operation of pool and hot tub. Housekeeping great. Good TV systems and kitchen fully equipped. Rudolfo was responsive.