Great location, helpful staff, good selection at breakfast, lovely room

Air conditioning did not work so room got warm and got noisy when opening window

it’s clean, the two guys at the restaurant are so nice, always with a smile and the best attitude.

in my room the key (little card) stopped working, and also suddenly half of my room was without energy. at the beginning the staff told me there was nothing to do. was until I told them I wasn’t going to pay for a room like that that they gave me another, much better room.

good air con and clean, spacious rooms

The security of our passports was poor - kept behind reception counter, visible and within easy reach of any other residents or visitors. When we queried this, the receptionist on duty was incredibly defensive and said we were just trying to cause problems. She went on to show we a drawer full of keys and said she could access anyone’s room safe whenever she wanted, that nothing was entirely locked or secure, but because someone is always on duty! In my opinion, this is not sufficient protection of the most important piece of personal data! Just rubbish!

we were travelling from London and we had only english pounds with us. As it turned out there were holidays in Italy and money exchange didn’t work. so the stuff of the hotel were really very helpful-thanks a lot to the beautiful lady on the reception and her manager. they solved all. very very helpful people are working there. thanks guys!!!! the roof of the hotel is amazing! so beautiful view to the town

Cleanliness, solarium area is lovely. Staff were helpful although some were quite junior but very pleasant

Accommodation was quite basic for a4 start with no extra touches, ie tea coffee, toiletries

hotel is in the very center. breakfast is enough.

there is no soap, or anything else in the bathroom. luckily toilet paper only.

Location, staff

Great location, staff were super helpful. They helped me work out my connections for my onward travel and supplied all the information I needed. They let me check in early as my rooms was ready. Very accommodating. Room was big and spacious.

Location is perfect. Staff are helpful.

The room should have at the bare minimum a complementary bottle of water per guest each day and were possible coffee / tea making station. I think this would be a welcome addition.

Rooftop

The location, room and staff were wonderful. Breakfast was perfect. The outside solarium on the roof was great day or night. Room was good size and comfortable bed. Hotel and rooms were clean and well maintained.

Even with the good help from the staff, parking in Riva is not easy. Bed pillows were not firm enough for me. As an American I miss not having ice available. Strange, but there were no glasses in the room.

Super Location Friendly Staff Good European Breakfast

Small Shower Terrible WiFi

Nice and stylish hotel with super sun terrace and offers great comfort.

Great location and very friendly staff. Thank you for your hospitality.

The room had no windows and you could hear all the neighbours

Location is great, next to the lake and all the restaurants. Some rooms has balconies.

Very thin walls , you can hear your neighbors. I couldn’t sleep very well because I am sensitive to the noises. We had a balcony , however it was shared with another building. No privacy and noisy neighbor. The hotel is outdated and needs some renovation.