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It’s super comfortable hotel, great facilities and great location, near to the main train stations and super centric. The staff were very friendly and helpful.

We asked for a breakfast box with some requirements and it wasn’t taken into account our requests. Although the pool was warm, it was not enough for us compared to what we have in Spanish heated pools.

Great location, very friendly staff, room was quite large

While the room seemed clean, having toddlers means checking everywhere before checking out and they clearly don't clean under the beds 🤢

Refurbished Rooms

Overpriced for the quality of the Hotel because Of the Long weekend? For the breakfast they did not have enough staff and the lines were Very Long There was no manager to be seen

the decor and cleanliness, together with comfortable beds and easy access with helpful staff arriving with an umbrella as we got out of the taxi and helping us with luggage straight to our room. The ability to sit and have a wine and something to eat at the beautiful Arches restaurant was excellent. the aesthetic of the whole palce is gorgeous.

Pre theatre dinner at Ten stories was a nightmare! poor service, received meal to consume in 7 minutes, no time for dessert, despite booking and alerting staff that we were booked at Theatre. Dismissal of us as customers. If we had been told that they were short staffed or had one kitchen closed, we could have organised another option for our 5 guests. Marred the whole swissotel experience.

De locatie en de kamers waren netjes en ruim de badkamer was ook ruim en had een bad en douche.

we hadden twee kamers een daarvan rook muffig.

Excellent

Great location. Tidy and clean.

Location was awesome

Everything was great, very clean, all that we needed. Will definitely stay again

We asked for two beds and were told that they couldn’t give us two beds but the bed we slept in was to singles pushed together

The location

The bar staff were incredibly slow; the lobby and areas were noisy due to renovations; The Club room facilities were dated and cramped.

Facilities and location

Price. Breakfast should be included or a much reduced price for guests

The pillow were very uncomfortable.

The staff were friendly and helpful. Good location.

We got a room with a view of the next building’s roof (we were room 1122). It didn’t make for an enjoyable vista. Also the pillows were very soft and need updating.

Enough to eat, enough choices, but sometimes crowded and must queue.

Fruit selection at breakfast could be much improved

Grande chambre; personnel du petit-déjeuner très serviables, souriants et attentifs; hôtel très bien situé

The bed was very comfortable and the room offering was great.

Access into the hotel from the street is not ideal, and the lifts were not operating well, so lengthy waits & use of stairs was required.

Great location courteous staff very comfortable great atmosphere

Drink prices in the restaurant were above what I am willing to pay.

It was nicely set out, comfortable and great view.

It’s slightly dated, the bathroom looks dated and the television unit looks dated.

Great location and the room was of good standard

Lifts constantly broke down leading to Long waits and long lines of gusts waiting for the elevators. Also the food and beverage staff were not attentive to customers requiring needing to go and find staff to take orders - this happened on a few occasions resulting in giving up and going elsewhere to have a drink and food

Location is great

2 of 3 lifts out of service was a disgrace. Seems it's an ongoing issue and staff had nothing to say about it.

Location is excellent. The bed and pillows were really comfortable.

No valet service!!! What?! 😮 Upon arrival no welcome wagon, no warm welcome from the bellman. We arrived up to the lobby to find it all boarded up for renovation. Breakfast was nice but the staff were very disorganised, we witnessed guests cleaning their own tables 🤯 looooong wait for coffee! The room was clean and comfortable but only two towels in the room for three booked guests 😐 I would not call the a 5 star hotel, sorry.

This is a very centrally located hotel in the heart of the Sydney CBD, with easy access to shops, restaurants and sights. The rooms are very large and comfortable with good views. The price we got was good value for money.

There is some renovations going on it the hotel, so they is some noise.

Vista des de l'habitació. Neteja.

Esperes llargues per agafar l'ascensor. Llit massa tou.

The property was well presented and has a comfortable feel. The pool was nice, the rooms were clean and we loved the lobby lounge bar ,food and decor with inviting seating. We stayed 5 hours there drinking and eating

The lifts were slow

Convenient to shops

Two sets of lift

It was very beautiful and the hotel bar was a great place to relax.

N/A

Beautiful place Great facilities

The lifts.

Central location, quiet, excellent room, and helpful staff

Nothing really

The location was great, will definitely come back and stay again

Loation, room, Bathroom, Bed are good

Laundry seems not so clean

exceptional staff at concierge and parking