Location.

Scaffolding all around the building blocking the view. Wrong room allocated on arrival despite being booked for 11 months.

Fantastic staff, very welcoming and efficient. The staff really do make the hotel have a very personal feel for guests. Wonderful location right on the lovely sandy Gorleston beach. Immaculate room with a great view of the beach. Superb food, so delicious and beautifully presented, excellent value for money. It was a very relaxing and enjoyable stay

Location is perfect if you want a beach holiday. Hotel was quiet at night and staff were helpful and room was very good. Food was available throughout the day to suit most tastes. Good value for money and a friendly atmosphere.

Only issue, as with all old buildings, was the creaking floors above and nearby at night.

Good choices

Not keen in table we had breakfast on second morning felt stuck in a corner

Service by great staff

Pub feel in the bar but the Tom’s looked and felt tired

The location is very good.

The evening meals were ok

The hotel is gorgeous, decorated art deco style, harking back to the days of Poirot. The rooms were clean and my room was very spacious. All the staff were lovely, very friendly and helpful. There was a good variety at breakfast with all cooked elements freshly made to order. The beach is literally on your doorstep with an entertainment venue next door, an amusements arcade across the road, and plenty of wee cafes along the way. There is also hotel parking as well as street parking.

The room my daughter and I were in, room 108, was directly above the restaurant, which was very noisy late into the evening. In the morning from 6:40am, whichever room was directly above us, there was running water, banging and furniture being dragged across the floor for over half an hour both days we were staying there. The basin in the sink had an enormous crack in it, although the sinks integrity was not compromised. I had booked a sea view as I wanted to see the sunrise, however outside the window was a long, wide raised outdoor platform area which largely obstructed a large part of it, although you could see the beach further over it. If you can't use stairs, like myself, make sure to request a room no higher than the 2nd floor, as the lift doesn't go to the 3rd floor which is where my husband and son were, so I never saw their room.

A beautiful place, really comfortable and fab views. We also very much appreciated electric car charging facilities. And breakfast was great too!

Nothing - all good!