Excellent

Beautifully clean and well appointed in a wonderful position for access to restaurants and sightseeing. Staff were courteous and efficient. Good restaurant on site which was handy as most of the local area restaurants were booked on the weekend.

Booking was made for a ‘superior’ queen room (all these rooms on booking.com were 27 square metres. The ‘classic’ queen rooms were 19 square metres, which we deem inadequate for our needs. We booked the superior queen but ended up in a 19 square metre room. This was very cramped and somewhat unpleasant for two people and two large suitcases. On enquiring about the room size we were told that they do not use the ‘other superior’ queen room on weekends as it is noisy, our room was of the same standard. This is not the case - we were given an inferior room with no discount. Rooms advertised as a certain size should be of that size, it makes an enormous difference to the quality of the stay.

Location & cleanliness

Nothing

The hotel was clean and the bed was very comfortable. The hotel is also in a great location near the main station, we were able to walk everywhere. We liked the teapot and teacups and there were plenty of tea options to choose from. Room was modern and we were able to check in an hour early. Read lots of negative reviews about noise but we happened to stay on the two nights that the nightclub was shut next door. I can imagine this being a big issue on other nights. Room came with earplugs, luckily we didn't need to use these.

The room was quite small and the "windows" could not open and were frosted making it impossible to see out. There was also no natural light as the windows seemed to face a concrete wall. The was no iron in the room and the elevators can only be described as dodgy (when they were working). Check-in/check-out staff seemed a bit cold. For the price of this hotel you would expect these avoidable issues to not be present.

The room was luxury looking and feeling. Close in the city to things.

They didn’t have a shuttle.

Loved the little touches like the tea pots and cups. Room was really clean and bed was super comfortable. Bar staff were excellent on the Saturday afternoon when we arrived. As were the check in staff and concierge staff.

Mini bar prices were outrageous. The waitress you had on breakfast on Sunday morning very much let the entire experience down. Didn’t speak English. If we asked a question she said she didn’t know and walked away from the table. Passed plates across one the table right in front and one others on the table. Coffees were and breakfast were very slow. Check out was a shambles with queues of guests all over reception. Up until Sunday morning service and accommodation was impeccable. Sunday morning (particularly the waiters (who really didn’t seem to care) Let it all down.

The bed was super comfortable. The hotel was close proximity to Britomart, cafes, shopping mall.

The room was claustrophobic, a small window hidden by the wardrobe. The room was also quite smelly, more noticeable on return to the room - smells of food.

Nice rooms and large bathroom. Valet parking was handy.

Serious issue with noise at the nightclub next door. They operates rave type night on Friday, Saturday and Wednesday. On the holiday weekend they also had one on the Sunday. The staff were poorly trained and despite many complaints they didn’t challenge the incredible noise level. On the Sunday night eventually one spoke to the hotel manager who advised how to get the noise turned down. Even then the club gradually increased it again between 10.30 and 12 when they were again challenged. The night club is clearly breaching its licensing regulations and the hotel manager is aware. She says she will train night staff to deal with it. However having experienced incredible noise and vibration until 4am I cannot recommend this hotel to anyone. The manager is fully aware.

The location is excellent

A bit noisy at night, but that comes with being so central

Clean and modern. comfortable bed and bedding. Staff are nice and great customer service when needed.

Parking info when checking in. The loud night club next door on the weekends. Needed to contact staff about the excessive loud music that went on until 2am. Even though the location was perfect and knowing that the city would be loud in the weekends, this experience of loud music was extreme that you could hear the speakers crackling and rattling of metal building exterior through vibration at times it was just rumbling. Was made worse when people were singing on a microphone the sound went out the gate louder it was no joke and my partner and I aren’t fussy. But the staff were apologetic and gave us compensation for it. I would have paid the hotel more for a room away from that end of the building as the hotel is nice then to have to experience what we did. We had heard the loud as music before leaving for a night out and returned back late to the music way louder until 2am. A couple in the room next door also were up set.

Bed was sensational and room was so well done, very tidy.

Couldnt check in for an hour, so sat around in foyer with dozens of others. Location is in down town so alot of party and night club noise. kind of realised when I saw the ear plugs next to my bed. Made for an interrupted sleep.

Nice hotel.

Very loud night club noise both nights of our stay. Would not stay in this hotel again. The elevators were also not in good repair.

Perfect location as had business in Albert Street. Very warm welcome by the door by concierge and valet parking @$50 worth the cost. Rooms more than excellent- I've never been in a hotel that supplies earplugs, no need for them as both our rooms very quite. Monsoon shower head - hard to get out of the shower! Exceptional buffet breakfast. Staff very well presented in suits and their professionalism made you feel you were indeed in a 5 star ++++ experiance.

The room was way too small for any luggage to be accessed. The toilet was really open to the room itself as the glass door did not provide any privacy. The dim lighting in the bathroom made it almost impossible to see yourself in the mirror. The hotel had a blackout at 9pm, no lights, no air conditioning. There was no plan and there was no contact with guests. We went out to find out what was happening and there were elderly guests on the 8th floor leaning over the stair well yelling out to get some answers. Also found out there had been a black out the night before and there had been other blackouts over the last few months. Obviously there are some maintenance issues. Electricity was restored at around 11pm. The next morning the early staff on duty said they did not know about the blackout. Obviously some communication issues as well. I asked for a full refund but was only given 30%.

Very clean, comfortable bed, great location!

Nothing….all good!

Alles! Wir sind hier kurzfristig untergekommen, weil unser eigentliches Hostel untragbar war. Bei dieser Last Minute-Buchung war der Preis mit ca. 180 NZD in Ordnung. Die Lage direkt an der Victoria Street ist perfekt, trotzdem sind die Zimmer ruhig. Es gibt einen Clerk für das Gepäck und weiter innen im Restaurantbereich extra Personal für Check In usw. Alle waren sehr freundlich und zuvorkommend. Das Zimmer war top! Sauber und modern eingerichtet, viele Extras wie Kaffeemaschine (Pads inklusive), Wasserkocher, Tee, Multimedia-TV und riesiges Badezimmer, Bügeleisen, ... Wir konnten spontan noch den hoteleigenen Hot Tub benutzen (gratis, offiziell nur 30 Minuten aber wir haben 60 Minuten Zeit gegeben bekommen). Insgesamt super, unbedingte Empfehlung!

Alles super!

We had an upgrade to a king with a massive bed which was amazing, one of the best hotels I have stayed in and I was just overjoyed. I am constantly travelling and this was a real find. I cannot wait to go back. Staff were very good even when the previous customer in front of us was unhappy (not the hotels fault). Well recommended

Nothing

posizione e basta

- un tavolino nella stanza quando abbiamo fatto il check in era sporco di qualcosa di appiccicoso che mi ha sporcato la borsa - la camera aveva le finestre oscurate e sigillate, veramente inquietante - c’era l aria condizionata a 15 gradi quando siamo entrati in stanza, senza motivo, terribile - arredamento di scarsissimo gusto - alla reception personale non particolarmente cortese ne motivato. Le valigie ce le siamo dovuti caricare da soli - colazione veramente scarsa… sarò italiana e quindi abituata a mangiare bene, ma era veramente di bassa qualità. Siamo rimasti molto delusi.

Location and staff were amazing !

Bathroom was very small with little vanity storage. Carpet was not clean in the room. Only one roll of toilet paper upon arrival which was not enough.

照片与实物不完全相符 会有轻微失落感 代客泊车服务可以选择但不是必要的附近有很多停车场可自行停放（收费）

电梯以及刷卡设备

Nicely furnished

Neon sign outside was too light and street noisy

Love the room Ear plugs a bonus

The singing next door. Having others in the room. We couldn’t really hear each other.

Beautiful decor and facilities. Friendly staff especially Beatrice and Mark, and sorry I didn't get the name of the other lovely concierge staff from the Czech Republic but he was so sweet! They all made my stay so comfortable!

Nil

Staff and location were excellent. Room was well appointed.

A bit tricky to drive to

Bed was comfortable and bathroom lovely.

Room wasn’t ready when we arrived after 215pm! Was then told they had no idea when the room would be available. I asked 3 times with no confirmed time. I then said we had plans at 3pm so couldn’t wait long. only at this stage was a room made available. Noise was horrendous until 2-3am! Also found a random pair or boots under our sofa!

Great location easy access

No where stated about having to pay a bond

Good location, great staff, comfortable stay. We will be back!

They have always had T2 tea when we have stayed before but now it’s Dilmah, so disappointing!