The hotel picked me up from the station which was great as I had some heavy luggage, The hotel is located on the main street in the centre of the village. All the staff I met were excellent particularly reception, the bar, the dining area and the room cleaning staff.

Nothing

Service Comfort Bar Parking

Restaurant facilities

Everything went really well. The staff was all really nice and helpfull. We enjoyed our stay.

Nice weather, nice place, very kind staff always with smile, nicely renovated hotel on the main road of the Pontresina (without too many cars tho), yummy breakfast with variety of choices and nice swimming pool and fantastic wellness (sauna) free of charge. Plus you get Engadin summer card (for stay of 2 nights+) which provides you with free public transport and cablelines

We got a room with really very small bathroom and you have to pay for parking but since you get the Summer card, it easily pays off when you use public transport or cableline couple times.

nice experience but there is cons

Nice room, super nice staff, good breakfast

This was a very well run hotel. Staff were very fire and helpful. The room was spacious and the bed was comfortable. We had a great view from our balcony. We also got free passes on chairlifts and cable cars in the area. Breakfast buffet offered a good choice.

The bathroom was clean but the Fitbit was a bit dated.

Great staff! Helpful, welcoming, generous. Also we got free transport pass to all area + mountains

CERTAINLY THE BREAKFAST WAS EXTREMELY GOOD AND ABOUNDANT. THE SWIMMING POOL WAS ALSO NICE AND THE SPA WAS CLEAN.

THE ROOM THAT WE HAD WAS OLD AND NOT VERY CHARMING, MAYBE OTHER ROOMS IN THE HOTEL HAVE BETTER FURNISH AND DECO AND WOOD. OUR ROOM WAS A FAMILY ROOM WITH TOTALLY NO VIEW

Facilities, Food & Staff

water was not so hot in our room when taking a shower. sometimes was even cold though the tap was turned all they way to the end

The hotel location is very convenient and right in the center of the village. The ski rental is part of the hotel facility which offers a one stop service. The staff are very friendly and helpful. The room is cosy, breakfast is sufficient and the spa facility is good.

None.

Friendly and helpful staff, great breakfast and very nice spa, quick checkout

All good really

Enforcement of covid rules Staff friendliness Richness and quality of buffet at breakfast Spa facilities Overall coziness of the property which claims "Ferien unter Freunden" The humbleness of the Hotel Manager greeting everyone at dinner and serving customers himself!

The room bathroom was a bit too tight

The room was in the older section of the hotel, which we knew when we booked. It was really large, and we enjoyed our balcony that had a view of the mountains, and also was right next to a small wooded area with trees. The room was fixed up nicely. There was an elevator, we were on the 4th floor. The room was very quiet, and had enough windows for good ventilation since it was warm when we were in Pontresina. There was a spa with sauna and steam rooms, as well as relaxation rooms. We used these each day, and never saw anyone else there but one person. The sauna rules were posted outside the spa and were "a la natural", no suits allowed, which we were a but uncomfortable with at first, but no one else was ever there at the same time we were, so we got used to it. The indoor pool area was also nice, but we did not swim, we just sat in the lounge chairs to relax. We were not sure if it was heated, but it was not cold. We enjoyed the bar and one complimentary glass of wine, and talking with the bartender there the first night, we were the first travelers he had talked with from the USA this season. We ate a small dinner sandwich there the first night since we were tired. The breakfast in the morning was great, it was well stocked, we never had a problem getting a table, and the service was wonderful. We used their shuttle service to go to the train station when we left, but did not use it when we arrived and that was our mistake. Everything in Pontresina is uphill from the train station, and it was quite a hike with luggage. We actually enjoyed using the buses more than the train to get around, they were generally faster and the bus stops were much closer than the train station. The included Engandin Card was a great addition, although we think most hotels offer the same benefit after talking to some other travelers. It offers free transportation in the region covered, and free admission to most of the sights and cable cars.

Nothing, everything was great.

Need a tub in room- I was returning late and tired to go to the pool Breakfast was great 😊 Spa didn’t make it

The dinners ‘ price a bit to expensive for my budget. I thought half-board was half - price like other hotels in the area. I did not have desserts but price didn’t change- 😢