The staff and experience

You pay full price for accommodations but get treated 2nd class at times. if you have not become a premier member, you can usually only get second row or third row chairs at the pool. Premier members can make restaurant reservations non members can’t make any restaurant reservations . So it is wait for premier members to not show up for their reservation to get a table. The resort keeps adding premier members so the non members are being more and more put in second class options. So be aware that you will pay a high price at the resort but as a non premier member at times you will be only entitled to second tier choices.

Close proximity of all amenities.

Makeup mirror didn’t work. Pearl restaurant was not as good as the other restaurants.

My husband and I had a great time at this resort - lovely staff (from reception to pool to restaurants/bars to housekeeping), fun and likeminded guests, nice facilities and highly entertaining playmakers and performances. Nice selection of food and drinks too - all delicious. We certainly let our hair down and made the most of everything on offer.

Only downside is that we did not stay for longer!

Amazing quality of staff, always very responsive and nice. The restaurants level is also quite high, we had very fine meals with some good diversity of food. Entertainment was also very qualitative with great live bands. Deep tissue massages were really good as well. Very large pool that almost spans the entire width of the property gives you a sense of space and luxury.

ambiance

Location is very good, about 25 minutes’ walk from Puerto Morelos center along the beach. The beach is of very fine sand and swimming is ideal. The resort is very nice, upscale and well maintained. The rooms are large, it is recommended to take a sea view room with balcony. The food is excellent and was a big surprise for an all-inclusive resort where food very often is not more than average.

The seaweeds on the beach are a problem although the hotel does its best to clean the beach every day. The guests are older and there is not so much swinger activity as one would expect from a swinger resort. The disco was already empty at 23.30 h most nights; a big contrast to Desire Riviera Maya where the disco is crowded well past midnight and there are much more swinger activities with a younger crowd.

Desire Pearl is a unique property that is very welcoming and comfortable. All the staff, without exception, is helpful and polite. The Bellmen - Alexis and Vincent - welcome you and start your vacation on the right note. They ask if you need anything and always follow through. Reception is smooth and easy. Luis at the lobby bar has a smile on his face and is quick to get you a cool beverage. At the pool Antonio, Horacio, Miguel get you a chaise with towels, and are quick to move umbrellas to give you sun or shade. They all work hard. Oliver and Annabelle are fantastic and work constantly to bring beverages or even food if you would like it to the pool. Caesar is now in customer service and came around several times asking how things are going and anything he could do for you. Doing a wonderful job. Carlos is an amazing room service server. Every morning he would bring breakfast and make sure you had everything needed, all with a smile on his face. And of course the playmakers work tirelessly. Candice and Kia are full of energy and make sure you feel welcome and engaged. Bella, Sam and the others are fantastic working hard everyday to keep the atmosphere lively and entertaining. I can't imagine the place without them. The bartenders at the pool bar are simply the best and probably work the hardest of all. Overall, a great vacation and can't wait to go back.

Nothing really to not like. Food is good with variety. Drinks are plentiful and lots of choices - not everything but enough. Wine choice is not the best, but have to say better than it's been in the past.

Friendly staff all across the board. Vincent making me a cappuccino every morning Special dinner at Suki before we checked out. Nico chef and staff.

No toiletries in the bathrooms or refilled.