La ubicación excelente el trato de todo el personal ni se diga lo mejor personal, ubicación y las instalaciones

The location is simply great, in the center of Polanco, the stuff was absolutely lovely, the rooftop bar is really nice, and the room was very spacious. They have free snacks in the lift areas which is incredible nice. Our driver Enrique was absolutely amazing, we recommend him completely. The hotel can book him for you, he can be your tour guide and be your driver around Mexico, he was great to us.

The hotel rooms feel a little bit old, you can hear someone showering upstairs or next to you. The prices in the restaurants and bars are very overpriced

EXCELENTE UBICACION PARA EVENTO EN EL AUDITORIO NACIONAL

TODO PERFECTO

Comfortable rooms, good facilities (big jacuzzi), small gym and lounging area.

The hidden charges for ordering room service. 2 charges that aren’t mentioned on the bill when you order room service, but will show on the detailed statement when checking out. It’s ridiculous to have charges for ordering room service-it defeats the purpose of staying at a reputable hotel like the W.

Location

The room is poorly designed. The cleanliness of the room is below average. House keeping is below average. The room is definitely not worth more than $100 per night. Value for money is zero.

Great

NA

Friendly staff, great location, good restaurant and bar. Good ambience in the lobby. Good amenities.

The outdated decor, layout and furniture of the room. Not enough natural light. Heavy doors of the toilet and dark shower. The main door was often locking up. The water flow in the shower and the faucet was not good.

It is in the heart of Polanco ,the property was clean and the staff was friendly.

Black out for the room did not work , it left a big opening in a room filled with mirrors that reflected light all across the room starting at 5am. shower handle did not work properly and it was hard to find the right temperature for the water.