There was no air conditioning between 1 am and 5 pm in the afternoon - this was a very poor experience. It’s currently quite hot in Italy, and the air conditioning is left off for 16 of the 24 hours. More importantly, this was not mentioned on the website (or on booking.com) which impacts my experience, as it was difficult to sleep at night and has started causing migraines for me. The Wi-Fi was also not poor, given I was there on business this caused inconvenience as well. I was often disconnected during important business meetings. Overall I’m disappointed in the experience and would expect a refund.

Very nice hotel, modern and functional. The room was very clean, staff very friendly and professional. Breakfast very good, cakes and croissants were delicious.

N/A

Breakfast was excellent and very good choice

Mini bar prices

The location is good.

It is a very expensive hotel for the service they offer. Breakfast doesn't meet the expectations at all. Heating in the room makes a lot of noise, small and not so clean rooms for an overestimated cost.

The position of the hotel is very good, close to the tourist attractions, the room was good and the cleanliness is excellent, the staff was very friendly and gave us useful information about what else we can visit nearby Bergamo and how, such as Lake Como and Iseo...

The breakfast disappointed us a little, we expected more, especially after reading so many reviews that it was exceptional... I can only say that it is an normal, decent breakfast, exactly the same every day, without many options , with a coffee that I would have expected to be better, taking into account that we are in Italy

temperature control to be improved

the staff and location were perfect

nothing

Ideal location for exploring Bergamo. Clean, well organised hotel.

There is no bar at this hotel

The room was very small, I paid for a luxury room, but I was given a standard room which was very congested. So, will never stay again.

The rooms were very small. Heating was improper. It was told that they would maintain 21C but not even that temperature was maintained. So pathetic and frustrating.

well located

Great location, clean room

Breakfast was mediocre - cold scrambled eggs, poor variety of food. City tax of 32 eur was an unpleasant surprise at the end - the staff should charge it or at least mention it in advance

Good breakfast, clean room with some nice touches (bath robes, mini fridge) and great location.

Poor tea & coffee facilities and somewhat temperamental door card entry.

convenient location. Breakfast was excellent.

the shower was a bit small

I liked the friendly staff and the location. Serie A matches on TV.

The coffe machine was empty one of the evenings. Could have more english speaking TV channels.