The property was nice and our room was clean.

We arrived at the hotel very early as we had just gotten off a cruise ship. Upon arrival the gentleman at the front desk advised that he would get us into a room early which was fine. We went out, had breakfast and returned to the hotel. There were tons of people in the lobby at that time so we went to the first floor and had some drinks. We returned to the front desk at 1215 and inquired about our room. The young lady stated it would be another 30 min as they needed to clean the balcony. We thanked her and went back to the first floor where we met up with family and had something to eat. We returned to the front desk at about 2:15 where we spoke to the “Manager” I believe his name was Jose. We inquired about our room again and he told us it’s not ready. I advised him what I was told at 12:15 when we came down and he stated “I don’t know what you were told but the room isn’t ready. Rewind to when we first came down at 2:15 there were about 3 couples in front of us checking in that were immediately provided their room keys. I was upset because as stated previously we arrived at the hotel at 8:30 in the morning and to be treated that way was jarring. After some discussion while standing at the front desk, I asked okay so how much longer for the room he states right now and produces the keys. Honestly, that made me even more upset because you just told us the room wasn’t ready but now you’re providing the keys. The following day after returning from touring, I walked up to the front desk where there was a young lady standing. She did not look up to acknowledge me once. There was no, give me a moment. Nothing! She literally acted like I did not exist in front of her for about 10 min. She eventually lifted her head and said hello, I was only there to get additional keys to my room but definitely feel that was poor customer service. I spoke with Marcelo and he was wonderful! He tried to make up for the experience we had up to that point.

Muy bien el servicio de restaurante. muy amables los empleados. comodo , vistoso.

Un hotel de las estrellas de Eurostar tiene inconvenientes muy faciles de solucionar. La recepcionista que nos atendio era el primer dia que trabajaba, pero podria haber estado preparada de cosas basicas de como explicar el funcionamiento del ascensor, lo mal que andaba wi . fi . No culpo a la empleada sino a la organizacion del Hotel. Un compañero deberia acompañarla hasta que se prepare. Muy buena ubicacion igualmente es muy alto el precio.

Todo excelente, el hotel muy lindo y confortable .

El tiempo muy corto de estadía 😉

Die Familien-Suite war außergewöhnlich. Außergewöhnlich nettes und zuvorkommendes Personal, das keine offen lässt. Jederzeit hilfsbereit. Eine Außergewöhnliche Küche rundet das Hotel ab......Note 1+

Es gibt nichts, was uns nicht gefallen hat.

إطلالة غرفتي كانت على البحر ، والمكان جميل وهاديء وقريب جداً من شارع الرامبلا المشهور وقريب من محطة التلفريك وقريب من شاطئهم المشهور ( كلها مشي على الأقدام ) وأنصح به ، وفرش الفندق نظيف جداً والتعامل راقي ، لو رجعت لبرشلونة لسكنت بهذا الفندق الجميل ، الإفطار جداً جميل ومتنوّع والعاملون بالمطعم مميزون ومتعاونون ، ويوجد بجانب الفندق معروضات للأسر المنتجة بالويكند جداً ممتع ، محطة التلفريك تنتهي بغابة جميلة جداً وتستحق الزيارة بس لازم تنتظر بالطابور 1 ساعة علشان تركب أو تقص التذكرة من الموقع وتدخل مباشرة بدون إنتظار.

لا يوجد سوبرماركت قريب ! تحتاج مشي 500 - 600م وهي ببداية شارع الرامبلا ، أسعار الغرف مرتفعة نوعاً ما !

Everything, great staff .from the security who receive you at the door to the receptionist, . good management and great facilities.

Nothing

Excelente atención, muy amable el personal que nos recibió, siempre atentos a cada consulta, la pieza muy bonita y con una hermosa vista. El restaurant con un desayuno muy completo y variado !

Todo me gustó !

Die Lage im Hafen ist gut. Es lag daran, dass wir zuerst ein Zimmer zur Hofseite erhalten haben. Da wird gebaut. Der Baulärm (Metallsägegeräusche) war sehr störend.

Baulärm, auf der Homepage steht nichts von Baulärm.

Konumu kahvaltısı harika odalar da güzel bizim biraz manzarasıydı ama havası sessizliği çok iyiydi

Terlik yoktu son gün su da vermemişlerdi

The location!

Not clean No services pool closed until late no staff at the time they should open etc

Views of Barcelona are exceptional Door Staff really pleasant and helpful. Great coffee shop situated next to the hotel serving amazing roasted coffee and toasted sandwiches.

The restaurant/food at the hotel is pricy

View

Room Service

I appreciate the staff, the hotel's cuisine, and the central location. However, management needs to address the issues to truly unlock the hotel's potential and deliver the 5-star experience it promises. For now, it feels like a diamond in the rough - sparkling yet, not polished.

Service is a critical aspect where the hotel faltered. It seems to be a manifestation of poor management rather than the fault of the diligent staff. The employees were genuinely helpful and interested in assisting the guests, yet they seemed stretched too thin. A couple of instances that stood out included the delayed delivery of luggage to our room, which arrived only after repeated calls and a thirty-minute wait. Dining at 'The Corner' restaurant was another experience that could have been improved, as the lone waiter struggled to cater to all the customers. Waiting for the menu, and then the meal, tested our patience. Similar scenes repeated at breakfast, with the rush leading to inevitable queues.

Really i liked the hotel so much the facilities and room size and rooftop and pool i just want to thanks Paula at front reception she helped me to get my room before 3 PM

I really liked the hotel much but maybe the price of the breakfast should be around 20 euros instead of 28 euros that will be fair enough other than that hotel was perfect

right on the pier

very large hotel and the restaurants don’t stay open late enough

Very friendly and helpful staff

Smell of sewer first night. Not an issue on second. Guess room wasn't used for a while

If you just stay for 1 night that is perfect for you, because a lot of people stay for one night because they need to jump into the cruise. Room size was better than a lot of others hotels in Barcelona

Unsafe, everyone can go up to the room without the room key. And we feel very unsafe as we got robbed at the la ramble at day 2. Everyday we found out more broken glasses in our room breakfast was the same food every morning during 365 days room service was poor quality, we have room service around the world, this hotel has the worst quality that we never had. We ordered grilled salmon with rice, it cost €36++ and grilled chicken with rice cost €34++, food was delivered without any preparation, taste like sand paper of those dishes.

cleaniness

nothing

The staff very nice and helpful, breakfast was amazing as well as the restaurant and bar on the 8th floor.

good location and rooms were generous in size

Cleaning staff stole 110 euro from our room and went through our things. The hotel also doesn’t provide all amenities expected from a five star hotel, eg cotton pads for makeup removal and water daily. Very poor soundproofing, we could hear everything in the room next to ours. The room had issues with power, a broken toilet and fridge that needed to be replaced. These were resolved quickly by maintenance but too many issues and time had to be wasted on these instead of enjoying the stay.

. Breakfast ? , not paying 28E for a breakfast .....Location was good, and great view from our room on 6 floor.

Had to go back to front desk twice, because our key card wouldn"t work