We love the amenities of the hotel, their indoor and outdoor pools, the gym, the accessible bar & restaurant in the hotel and the kids room that is open until 9pm. The breakfast buffet was appetizing & there are lots of options. The staff in the restaurant were accomodating.

No aircondition.. & Unlike the staff in Scandic Hafjell, Scandic Lillehammer staff at the reception were unwelcoming. When inquiring about where the breakfast buffet will be located, the staff assigned were laughing, what was funny about the question? if they are working in behalf of the regular staff for summer, they need to be adequately trained. The hotel cards were not working on the second day which was weird, and even if I paid for extension hours on the last day, the housekeeper knocked on our door for checked out, when i explained that we paid until 4pm she said she wasn’t informed. Miscommunication perhaps? This needs modification or address the problem to the staff assigned to avoid recurrence of the issue.

breakfast was amazing!

The spa facilities were incredibly relaxing and only a small extra charge. We paid for dinner which was also great and the free breakfast was perfect.

It was very hot in our room so we had to have the windows open all night. No other way to make the room cooler.

Breakfast was exceptional, the rest of it was ok for a nights stopover.

Not too much to dislike at all.

Breakfast was amazing! They also changed the hours for Saturday breakfast (making it available super early!) to accommodate big army of skiers participating in Birkebainerrennet ski race. Big kudos for that! Staff was very welcoming and responsive. Facilities were great. The SPA was awesome! I will return.

Nothing really from housekeeping perspective. The location is less competitive than other hotels closer to the town center. But that is a different story. And for us it actually was very convenient to be closer to the Hakon Hall.

breakfast was perfect... a lot of products and everything well made... room was quiet big enough and extremely clean.

the parking outside was a bit difficult because of ice. i didnt find anything else negative.

FREE parking

old hotel, a lot of dust in the room with carpet floors, very normal breakfast for Norwegian standards, quite normal staff, having to ask/insist to get normal info that should be provided always at checkin, maybe in the past, but not worth 4 stars anymore imo.

Restaurant was overpriced, the fries to the burger was almost raw. The burger uninspiring. We ordered mayonnaise instead of ketchup for the fries but it took several reminders and 20 minuttes to get it. It should be a trivial request. Poor location far from center.

convenient to downtown. the staff were so helpful. best example of customer service

the spa is not good. the hot tub is just a big bath tub, no jets

The spa looked great and the price was fair for the amenities provided.

The people in the spa left towels, bathrobes and cups EVERYWHERE, they were talking too loud and even had their phones in there, facetiming and such! The etiquette NEEDS to be done something with in order for me to wanna visit again. I also live in Lillehammer, so I could potentially visit the spa again more often, but only if something were to be done with the messy, loud and outright disrespectful visitors.

great room, hotel, location, friendly and knowledgeable staff

The neighborhood and the hotel are very good situated

Beter light in the room

nice facilities

too far from the town

Lovely stay in perfect nature surroundings in Lillehammer spa hotel! We loved the room with bathtub, the peace and quiet in the room and in the hotel., and the wonderful spa and pool areas. We also had dinners in the restaurant with very good service and had a gift in the room as it was my birthday! Thanks to this, it felt like being in a luxury retreat, at the very best of winter with all white garden and sunny days.

Coffee maker in our room