Awesome

Kid zone is quite far from ocean wing.

room size, friendly staff, good food options, balcony bath

beach

This is an exceptional hotel. The setting is beautiful, and the rooms and guest areas are very well appointed. All the staff were so friendly and helpful, even helping us to book a snorkeling trip at very short notice. The hotel also has a large number of daily activities including walks into the Rasa Ria jungle reserve with the hotels rangers. We can fully recommend a stay here!

Unfortuately we couldn't swim in the sea during our visit because of jellyfish, but the hotel's swimming pools more than made up for this.

incredible place, immaculate and impressive in every way….can’t recommend enough

nothing

everything was beautiful

nothing

Thier service are very well, the staff are very friendly

Lovely pool, comfortable rooms, great breakfast, nice food from the beach bar, fun entertainment for the kids. Kids also enjoyed the free kids club and the games room.

Far too much disposable plastic is being used (shampoo bottles in the bathrooms, jam and butter sachets at breakfast etc). No recycling in the rooms or the hotel generally. Single washing of towels. Really disappointed to see a hotel of this scale not operating in a more sustainable way. I was surprised to find out we couldn't enter the reserve without paying for one of the tours. Felt this was misleading as it was one of the reasons we booked this resort and yet couldn't access it. The price of the food was super expensive, we knew this would be the case so we bought our own snacks and drinks, ate breakfast late, skipped lunch and ate in the beach bar for (for approx 170-190rm per night for rm2 adults and 2 kids).

this room I booked did not have bath tub and I wasn’t informed about it until I opened the room on that day. very disappointed since the price was more expensive than the one with bath tub. felt deceived about it.

The breakfast selection was excellent. The spa (had a body massage) was amazing. The crew at Sampan bar (I think his name is Dylan) gave excellent service while we were having drinks there.

1. We booked a sea view room (paid extra for it). Though the room was facing the sea not much of the sea/beach can be viewed. Room 411 - view of the sea is blocked by some sort of building. 2. Room service was quite slow. We waited almost an hour for our meals.

facilities

none

It has a very nice stretch of beach

there were many sandflies all over the property. I was badly bitten. Guests should be allowed to trek on the trails. Not happy with the current arrangement.

The service was excellent, all the staff were professional and friendly. The fascilities were all in tip-top condition.

massage services were not within walking distance within the property, but were located in the golf club.

Family friendly, great breakfast buffet

none

Good breakfast, so many choices Large bed, can fit 4 adults easily

Location quite remote

Very conducive for families. Thank you for the special birthday arrangement for my husband. Very warm, helpful and hospital staffs. Special thanks to Edlay for arranging my rental car service. Very good spreqd of Breakfast and dinner. Prices is a little steep. Go for half board, have a full late breakfast so, to light on lunch and early dinner. Highly recommended and worth a 2nd or 3rd visit.

View for the sunset

Location is too far from airport

the staffs are friendly and helpful, the room is comfortable

the bathtub at the balcony doesn't work

The hotel room is clean, tidy, and the dried fruit bag is a kind touch. Staff was helpful and kind. I am very disappointed that it took 45 minutes to Check-In, my mother is 76 years old and kept waiting for so long, but no apology was received. The location was superb, and the variety of food, including at breakfast at the hotel restaurant, was amazing and tasty. Thank you.

The 45 minute wait at the Reception with no apology or explanation. It was NOT a good start to our vacations.