t. Staff very friendly.

The place was scruffy bath chipped. WiFi didn't connect.

very spacious

1/ ex fan cover was off inside the shower 2/ shower was ice cold even after reporting it to staff 3/ bare electrical connections for tv exposed under tv 4/ opened window and it hit the newly installed electrical car charger outside ha 5/ when flushing the toilet the noise it made was very loud 6/ only x1 single socket to use in whole room 7/ didnt get any coffee on 2nd day

Helpful staff

No food was available in the dining area when I arrived

Difficult to get the shower to turn on (the tap sticks). Had to have a bath instead. Water was cold. I couldn't get the plug out of the sink to drain the water. I don't understand why maintenance cannot sort out such problems. WiFi was impossible to connect to. I would not stay at this place again.

Breakfast was nice

Hot water for a shower would have been good, I asked a staff member who said I'd have to wait for the tank to warm up. Not great when you have to be at work for a certain time. It was running hot in the sink but not the shower so could have been a fault rather than supply issue.

Easy access, connected to the pub for meals etc. The staff were very helpful and it was a great overnight stay.

It was convenient to where we were going for the funeral and the motorway. The place had its own car park and a restaurant as part of the hotel.

We misunderstood the breakfast time to end - 09.00, when it was from 07.00-09.00 so we were late. I had paid in advance for breakfast for us both and reception was closed, so when we arrived we were told that breakfast was over and we would have to choose off the set menu and pay extra!. No way Jose!! I gave the menu back and prepared to walk out. The young waiter didn't want us to leave dissatisfied and suggested that he get the kitchen to fix us up with some cooked food. Fair play to him, that is what he did. So we got our prepaid breakfast after all. We got up a bit later than usual that day and found that all the hot water for showers or wash basin had been used up and only cold was on tap. That is not good for a working hotel!! Also there was only one available power socket to plug chargers in for phones etc - ridiculous.

Nice

Water tap cold

comfy room good breakfast

very creased net curtains in room 16

Staff. Cleanliness. Room size. Vicinity to skatepark. Adjacent sports pub.

Bathroom needed overdoing. Some neighbours were a little noisy.

Comfy bed and pillows. Warm room, good heating facilities.

The whole room, furniture, carpet, lamp shades and bathroom very tired and grubby looking. We never had any hot water from shower, absolutely freezing. Unable to shower before we went out, couldn't be fixed although staff tried. Unable to shower following morning, terrible! Shockingly there was a guest opposite us with a dog which was constantly barking even in the early hours of the morning, this hotel states NO Pets allowed on Booking.com which was why we booked it. Fernhurst staff maintained they had pet friendly rooms and this was stated on all websites! We were offered a refund off our breakfast and a discount on the room but on checkout the manager was unhelpful and was only able to refund the breakfast in cash, saying someone would ring us later to sort room discount.

Nice hotel ,,,,,,had to change rooms no hot water. Second rom not much better but ok

The food was rubbish, fat laden soft chips, fish fat laden batter , loads of it and not much fish and the fish was tasteless

Nice pleasant clean place. Good pub and restaurant adjacent to the hotel. Staff are lovely and helpful. The place was a little shabby on our last visit but has been refurbished and it definitely benefits from this. The rooms are clean and the beds are very comfortable. Great value for money.

Nothing really. Everything was good.

Clean room.hall smelt a little damp.but there were working out side so I think it was that.all in all a good stay

The damp smell.

I didn’t like anything to be honest

The bathroom flooded, had to change rooms but then one of us had to go back to the flooded room as they only had a double room and the bed was too small. I told them the next day about what had happened and I am now waiting on a refund which has to go through yourselves as I booked with booking.com

I've stayed a number of times before. I've always liked the rooms, they're spacious and there's always plenty of room to hang up your clothes. The bathrooms are good as well. Showers are reliably warm. Breakfasts are huge if you are a big eater.

Nothing I disliked

Bed was so comfortable

The Internet didn't work their was pubes on our towels, not enough plug sockets their was only 1 in the room so a bit hard to charge 2 phones at the same time

location friendliness of ALL the staff including the pub