The location was excellent, as was the very convenient on-site parking.

The air-conditioning was broken, and whilst a Dyson fan had been provided it struggled to reduce the heat within the room. The room was fine if not a little bland.

Location

Leaving

Staff were lovely, hotel was clean , great location

Hotel was abit pricey

Easy location to the city. Friend ly staff

Sitting area needs bit of tlc

Lovely staff , great location

The room was dirty , there were stains all over the walls as if someone had a champagne spray party in there. Toilet had hairs on it and it smelt terrible in the bathroom. My pillow cases were on inside out and I pulled up the bed sheet to find a stained mattress protector. The kettle was also filthy. Poor housekeeping. Breakfast was mediocre. The hotel is quite run down and in need of a Refurb. It was not what I was expecting for a 5 star hotel and the price I paid.

spacious room .comfortable beds .airy . staff very helpful .friendly staff .shout out to Gerry , a gentleman.

it's not what i didn't like , i felt your waiter staff could walk about more checking tables for drinks , otherwise fantastic stay .definitely be back .

Staff were amazing very welcoming and pleasant,food was very good.

The bathroom was dark ,tiles were chipped,bed base was ripped ,mattress on double bed was very hard to sleep on ,hole in the net curtain ,tv was too small hair dryer needs updated from the 80's ,swimming pool was dirty ,steamroom door was filthy and steam room tiles were broken ,saying that we only stayed in pool with our child for 10 minutes then left after paying,£7,50 for hair nets total waste of time and money.Not up to standard as for the price we paid for our stay.

lovely hotel staff very nice

need to sort heating out rooms to warm and nothing in rooms to adjust it

Car park

great

great

Very poor.cold tasteless,even the drinks were cold.We could not take it.Hotel good but would not go back because of this.

Food dreadful.

We were Upgraded to suite on arrival..Great surprise..absolutely fabulous large room ..Decor was beautiful ..Very comfortable and warm.. Staff are so friendly and welcoming great atmosphere in the hotel..everything excellent except breakfast was a big let down...would definitely stay here again 😀

Breakfast was a big let down..no organisation..staff didn't know what they were doing Coffee machines were out of order breakfast cold by the time we sat down..Someone needs to take charge and run the breakfast room properly..would not pay for breakfast here again...😞

Been going to the City Hotel for years ever my children have started staying there great location desk ,bar staff lovely and Charlie night man is so pleasant he’s a credit to the hotel always a smile no matter what he makes the customers all feel special

ask for warm chicken cedar salad and was freezing didn’t complain my fault didn’t want to get the young staff in trouble then released not the young staff fault but the chief just being lazy and the lady in the breakfast area in the morning makes sure she doesn’t make eye contact with you when she’s just put the food out walks away and you know rightly she hears you and other people alls they want is fried eggs it’s very embarrassing

Handy location, pleasant staff, reasonable value with an offer

They said we could only stay in the pool for 45 minutes as it was busy, yet it wasn't busy. I've never experienced this before when staying in a hotel. After 45 mins, he came over and told us to leave. He was civil enough, but it's jobsworthy. We deliberately didn't have breakfast as we've stayed before, and it wasn't great.

Great location, easy access to bus, train and bars. Staff were very friendly and helpful

Fire alams went off in the middle of the night. Breakfast tasted like it had been reheated from the day before. I've stayed in 3 star hotels with better quality food

All of it I enjoyed the break. Nice food

Na

friendly and helpful staff

breakfast was disappointing

Location is very good. Nice breakfast.

Worst check in experience ever. Checked in and told to call back in 15 mins to collect key. Went back and receptionist couldn't find our details or key for room. Got into lift and the mirror was filthy. Room was clean but bathroom had shower curtain with plastic mat for bath. Needs updated.