The Hotel was in a central location in Geneva

The room was great as well as the location.

There was a bad smell in the hallway outside of my room and the service could be better for a 5-star hotel.

excellent in all terms. There is no need to explain. this is the best in GVA.

my room was not well heated and it did inconvenience me a lot. i had to wear a pullover over my pyjamas all the time

Amazing stay, amazing room!

location

the Wi-Fi is not up to the standard of the Hotel

Location and gorgeous bedroom but….

Bedroom was advertised as having a bath but it didn’t. This was particularly annoying as I beeped here so my wife could enjoy a bath after a few days skiing. I will be taking this up with both this website and directly with the hotel. Also there was bizarre Muslim praying chants playing over the hotel music system. Firstly we thought it was a guy in the room next-door which was fine but when we went to checkout downstairs it was obviously a recording playing to everywhere. Very Weird!

Hospitality

Small room

Location and the size of the room and the staff

I only didn't like I did made first reservation for two nights but my flight been cancelled from Frankfurt to Geneva so I had to com next day but I found that the hotel staff did cancel my reservation and took my money because I didn't come on time

location, clean

overpriced, Service aus average

location and staff were very helpful

price

The location is perfect, the room size, but the bathroom was surprisingly tiny. The gastronomical restaurant was wonderful.

At the price of the room rate, for the Junior suite,I expected to have at least the facility to make warm teas and drinks... There was an expresso machine,but the reception staff were not happy on the first night to lend us a kettle and tea bags...They refused to lend us a kettle for the 3 following mornings we were booked in , nor would they give us tea bags...but said we should purchase through room service at 8 Ch francs a tea bag!! This stingy attitude was explained as "Management policy"... It is sad and disappointing to face such a petty response to clients. Two small water bottles and 2 apples are not exactly a welcome to such a grand room and in a hotel of that prestige.. in addition it was my birthday.. and I had mentioned it when reserving ahead. This rather spoilt our stay and will be mentioned in all my social media reviews: Trip advisor and Goggle,etc...