Perfect Relaxing Break Beautiful location and hotel, the staff makes an exceptional experience and accommodated any adjustments. My Pregnant wife wrote the below review detailing our experience….we look forward to being back. THE HOTEL Before booking, I read the reviews and nearly got influenced by the negative ones and don’t normally write reviews. Our 5 day experience was incredible, Tunisians are generally so friendly, welcoming, open and Mövenpick by far the best hotel in Sousse. Its clearly respected by locals and lovely to see a few come in and out for meetings in the airy, grand lobby. Luxurious, genuine decoration and architecture and large enough to feel space from other guests, yet it’s at the centre of local life and amenities. There is a refreshing rotation of day and evening staff, yet still get a sense of an intimate service, especially if you make an effort to connect with some of them. ROOM Guest relations manager Mr Ahmed Hamza went beyond to accommodate my pregnancy needs with extra pillows, a comfortable bed and spoiled me and my husband with different fruits or flowers every day. Our room 7052, was spacious, the Classic Sea and Pool view was a paradise to wake up to every morning. Our allocated cleaner Milia, greeted us with a bright smile every morning and making sure everything was ok and spotless morning and evening. BREAKFAST & MAIN RESTAURANT To make sure I didn’t miss breakfast, my husband and Rachid at the daily breakfast service would make sure a plate and fresh fruits was sent up to the room. We had lunch at the main restaurant in the lobby once and the fresh fish was divine! Enjoyed evenings lounging on the large outside veranda where we interacted with our favourite waiter Nassim always extended himself by catering to my cravings with things off the menu. Most evenings we ate out at local restaurants to get an authentic taste of Tunisia and had coffee opposite the hotel at Franco Gelato’s.

Room was spacious, good view with a balcony, beautiful pools, good breakfast with good choices

Poor service, had to ask 3 times for my room to be cleaned. I saw that previous reviews have also pointed to the poor service. So I am not sure why action has not be taken. Management needs to find ways for motivating staff, recognizing good performance, etc.

Food there no a big choice it’s so simple and not tasty

Location

Staff food and facilities

location and it is the best hotel in the city

restaurant need to make sure the salad is clean

location and the beach

the staff not very good and they are take 2 hour to make my check in from 13:00 to 15:00 I was wait In reception and the staff keep tell me please wait

The hotel is great, the rooms are awesome and the view is magnificent. The staff are very friendly.

The food was not as expected from a the great location. It's not bad, but it's normal, not as fancy as the hotel.

Extraordinary place, service is great, food is fantastic, friendly staff, pools are clean and beach is easily accessible, worth the trip

Asked for a new bed sheet in the room as it was not clean, went to the pool for a swim expecting the sheet to be changed during that, came back to the room with the same sheet, only organized on the bed again

- indoor pool is awesome - clean - food is delicious - some personal are great - indoor parking and safe place

- Booked a king size bed and they gave me two simple bed, it was really inconfortable and they didn’t want to change me another bed. - some personal are rude, the guy insulted my wife and two other ladies are shouting in tourists in Arabic and they didn’t even speak English. - i called the reception 5 times to give a king size bed as i paid for and they are always saying that we don’t have beds so they put some towels between the 2 simple beds which is rediculous. - no entertainment or animation are offered by the hotel, we paid so much expensive for just a room, half board food and pool.

all went well, they need to pay intention to the clealness. the tubs in the bathrooms and the spa hammam isn t realy clean... they need the perfection as a hotel not as home...

Everything

Nothing

Top hotel in Sousse Best staff ever, always courteous and smiling. one hudge outdoor pool. everything is top. for the price of a mid range hotel anywhere else.

a lot of walking inside.

The hotel is very well positioned for the beach, and the facilities are as expected with large pools, restaurants/bars, and a spa. The beach and sun loungers are the selling point for this hotel. The WIFI was relatively good.

Overall the hotel is very dated and worn, it’s in need of a refresh with the rooms in particular. There is no way this is passable as a 5* hotel, as many many details are missing to bring this in line with other 5* competition around the world. Given this is a Swiss owned hotel the standards should be far, far higher. CLEANLINESS The hotel itself is not particularly clean.. I noticed a dirty ear bud in the corridor that was never cleaned away during our 3 day stay. The middle pool has green algae growing in it, and the Sun loungers are mouldy and stained. The indoor swimming pool has a strong sweaty smell and mould all over the roof. The bedspread in the room was stained and very old/faded. The gym was very dusty and had a dirty floor. STAFF As we checked in we were not shown any of the facilities and we had to ask many questions. We were interrupted in our room multiple times - the switch on the door was marked as “do not disturb” when we were in our room however on one occasion housekeeping let themselves in and still began trying to talk to us rather than immediately leaving. We also had banging on the door at 9am asking when they could clean despite the “do not disturb” being on. When we asked laundry to be picked up, this never happened despite us chasing via the phone. Upon checkout, no one asked us how our stay was.. FOOD The breakfast was very disappointing.. food was either cold or empty and everything was very low quality. The coffee and tea were dreadful and completely undrinkable. One day I had some tea which tasted only of chlorinated water. The staff were constantly clearing plates of uneaten food and drink and I can only imagine it was due to the disappointment from guests. ROOM Aside from the cleanliness, the lighting particularly in the bathroom was not good. There was a smaller mirror that was coming away from the wall and the light on it was broken. There was no hair conditioner provided.

The lobby and the view

As a 5* hotel room cleanliness is👎 , breakfast👎, and the restaurant service and cleanliness👎, A/C very noisy👎 can't sleep properly the only good thing is Mr. Mohamed the head waiter

Nice and beautiful

Oldi

View, environment, staff, everything 👍

Improvement Many dirt at the back of the Wall Mount Makeup Mirror.😳 Movenpick hotel buffet can provide Movenpick ice cream 🤣

Nice room with an amazing view Friendly and professional staff

Not enough elevators wrt the number of people, wait time too long The food could be better

location

spa shower bad pillow bad spa staff need more then a massage feel the client Chicha location no drink alcohol tv 34 inch I guess to update plus does not go on or bearly

Very friendly and spacious hotel

every thing is perfect

services food ,reception,room very nice snd very clean

Very good

E