I was looking forward to my stay here based on the information on the booking.com website. The room was large, wifi worked well and I had a decent seaview. For the rest see below. I had booked for two nights and the property agreed to cancel the second night booked (FOC).

Property is not close to either Sousse itself or the port of Kantaoui. I found the check-in was quite rushed. The rooms definitely need a little TLC. I went out for a while and when I came back, the room was very stuffy and stale. I went down to reception to let them know that the A/C needed to be looked at, only to be told they close the A/C in the rooms from November 1st-it clearly stated on my confirmation A/C. I had to sleep with the balcony door open and with no breeze it left me with an uncomfortable nights sleep. I then went to eat, as I had all inclusive and the food was mostly luke warm and ineatable. For the drinks, you either have to get them on your own or be prepared to handout plenty of tips to get service. This was noticeable from the table beside me with several people and each paid a tip every time they needed service. It was not the stay I had hoped for.

النظافة ممتازة فى جميع مرافق الفندق والغرف نظيفةوأيضا حمامات السباحة نظيفة وأحلى شئ فى الفندق حمام السباحة الكبير بمياه البحر المالحة والطبيعة الخلابة كذلك جودة الطعام فى المطعم رائعة والشكر موصول لمدير الفندق لحسن الإستقبال وشيف المطعم وجميع العاملين فيه والسيد سليم من الإستقبال والسيدة نورا منظفة الغرفة 320

The rooms were clean, very comfortable, and the staff was amazing. They went over and beyond to help make our stay enjoyable. I highly recommend this hotel for anyone visiting Tunisia!

all was very good!

Beach, pool

There was almost no air conditioning in the restaurant. I expected it to be cooler at least given it is a 4 stars hotel.

- Clean and more less spatious room, - Great and wide range of food and drinks - Great facilities, many pools, restaurant on the beach, Tunisian restaurant, ... - The administration listen to the customers and act when they complain.

The hospitality of the staff and the services depend on your nationality. If you are national citizen, you will be ignored. I was informed that they will make decisions to garantie this will not happen in the future.

Food, cleanliness, friendliness of the staff, hair salon and beauty treatment amenities, paragliding

The lift was broken for a few days. WiFi signal was poor in some locations within the hotel. Salty water in the pool. smokers should not be able to smoke near the pool

Staff, clean, facility

Need some improvement to be more modern

The staff was very friendly and helpful. The room was nice, clean, and comfortable. The food was amazing as well.

The indoor pool had too much chlorine in it. My eyes burned as soon as I entered the area. My husband and I couldn’t stay there long and we were coughing for a few days after we tried to swim there.

beds are very comfortable

staff is rude

Customer service is great. There is a variety of food menu, that changes every day .

Animation is not that good, needs to be improved There is only ONE elevator that works , the other one is out of order.

They called me and asked if I needed anything, even though I didn't make any complaints.

The food (dinner) was not the greatest the first two days of my stay, but they upped the menu and quality afterwards.

clean

need refrebechment

Overall it's a nice resort, with large gardens, several pools and direct access to the beachfront (very clean). The best part for a winter stay was the indoor swimming pool.

The cleanliness levels should be improved... The resort was quite busy and it felt neglected. The indoor swimming pool was overrun and no one followed any sort of rules.... It was chaotic...

Room

Staff of resturant

Very comfy rooms, nice food and atmosphere.

Poor organization of work at the reception desk.

Almost everything. Especially the entertainment.

The food was pretty poor.

really the stuff is amazing people and very helpful the hotel clean and in the zone touristique

everything is great we really enjoy our stay

The stuff were so friendly professional and helpful,

They need to improve their service items , the quality of the food , the hotel decorations, the stuff uniform

The personnel was very kind and helpful the whole time. The food was excellent. Great variety in the buffet. Lots of attention since the first moment you enter the hotel.

The gym really needs some improvement. Only one treadmill was working with a short time limit and there is not enough space foe the rest of the equipment. The gym should be in line with the excellent quality of the rest of the hotel.

Everything was excellent and wonderful

Everything is great

The staff are very welcoming and friendly The rooms are clean The food was amazing Animation team were good The pool is clean

WiFi is not good in all places The beach is not very inviting

clean and animation Team

food is very bad