A gorgeous and peaceful escape! The staff were amazing and attentive, the breakfast perfect! The beds are to die for..... we did not want to get out! My partner and I only stayed for a day and night, but everything was lovely. We enjoyed cocktails and dinner and our own private plunge pool in the suite. Ask for a tour from Miguel: he has been with the property for 15 years and can walk you around the hacienda and grounds and explain the history. If you like henequen handicrafts, ask where the local women work there in the pueblo of Santa Rosa, and you can buy a variety of handicrafts directly from them and see how it's made.

The staff here was very welcoming, helpful and nice. Room was big. I had a cocktail on the veranda at sunset, was up on calls at 0630am (dark) in the veranda and could ask for coffee, I stayed for a late checkout in the pool. The staff was always helpful and nice. A much nicer human touch that at Hacienda Temozon. I used the pool in the afternoon.

parking under the tree in front of the veranda left a lot of yellow flowers on the car. Maybe a car shelter? We had to reboot the wifi router at 630am, although I had checked it would work the night before.

Staff and grounds are amazing

Not the resort’s fault but the neighbor was blasting music ALL night long. They switched us to a suite and the staff made it just right. Excellent service

Beautiful, peaceful. Our room had amazing vaulted ceilings, a comfortable bed, AC, a relaxing bath, and direct access to the pool. We enjoyed spending time relaxing at the pool and found the quality of service to be exceptional

Nothing!

We loved Hacienda Santa Rosa and stayed there for 3 nights. It’s the village people working there that make you feel it is part of a community. We had a great guided tour through the property, the Botanical gardens, plus a meeting with the local shaman. Their Tamarind Margarita was fierce and it is a very beautiful place in general. Perfect hospitality with a lot of heart from the wonderful team there.

Only thing that we would suggest is to hang up mosquito nets in every room - we installed our own since bugs kept falling down from the very high ceiling of the room.

Amazing place, the historic building has been recovered from abandon and destruction. Botanical garden and stingless bee hives make this place incredible. Enjoy the experience!!

The frigo didn´t work. Air conditioner was not suitable for the room were we stayed.

A wonderful place with excellent ambience, rooms, and staff. Small enough to be intimate, large enough to explore and find your own space. The restaurant and pools were also to a very high standard.

Not much. Perhaps, they could increase the drinks range to include artisanal beers.