jardines, infraestructura, atencion al cliente

que le restaurante no funciona por la tarde y que no cuentan con room service eso esta muy mal

Siempre elegimos este hotel por el desayuno, uno de los mejores de Tuxtla Gutiérrez por su sazón y atención.

Nos sorprendió que la variedad de platillos del desayuno ha disminuido, como los sabores de los tamales, la variedad de pan dulce, bebidas y platillos regionales, como el cochito al horno.

Su ubicación

Que no tiene elevador

Él área verde

Que el restaurante se llena demasiado y los huéspedes quedan sin opción donde desayunar. Deberían dejar algún espacio que le diera prioridad a los huéspedes para el desayuno.

Su ubicación y sus instalaciones.

Todo bien !

I stayed at this hotel and overall, it was a good experience. The location is fine, and the staff is very friendly and helpful. However, there were a couple of drawbacks. The room insulation is not great; you can hear loud noises like flushing from neighboring rooms. Additionally, the air conditioning/heater unit is right by the door, so it makes a loud noise whenever you enter the room because every time it's accidentally bumped into. The hotel is located near other restaurant, and in the evenings, you can hear music. On a positive note, the buffet breakfast had a wide variety with excellent traditional Mexican dishes. The restaurant is open to the public, so it's accessible for outsiders. Unfortunately, on our last day, there was a special event, and we couldn't find a table for breakfast. We had to scramble to another restaurant just before checking out to grab a meal and avoid going hungry at the airport. The restaurant is open for breakfast, brunch, and lunch, but unfortunately, there's no option for dinner or a relaxing evening with a glass of wine. The hotel grounds are quite spacious and well-maintained, with plenty of greenery.

I must highlight my dissatisfaction with the inadequate sound insulation in the rooms, making it possible to hear everything. Additionally, the fact that there was no available space for us in the restaurant on the last day was quite disappointing. We didn't receive any prior information about the possibility of limited breakfast access due to a local event, nor were we advised to arrive earlier.

Perfekte Unterkunft, lässt keinen Wunsch offen. Tolle und sehr gepflegte Anlage. Liebevolle Bepflanzung, paradiesisch mit Pool. Ein umwerfendes Frühstücksbuffet. Sehr freundlich.

No es la primera vez que me hospedo en este hotel , me gustó las habitaciones, limpias, cómodas y sobre todo la ubicación.

Solo como la vez anterior ,creo tienen que actualizar los equipos de aire acondicionado ya que hacen ruido en exceso, no en todas las habitaciones no se a que se deba

El lugar tiene muchos jardines y auxilia en el clima caluroso de la ciudad y tienes piscinas chica varias, agradable permanecer tiene áreas techadas alrededor de esta. no hice uso del restaurante pero se aprecia muy agradable y tiene buffet en desayuno.

El Aire acondicionado es antiguo y muy ruidoso en la habitación que me asignaron. Por la temporada y como le da sombra en el día a la habitación y por ser invierno esta mas fresco, la verdad para poder dormir lo apague.

Siempre amable, family room is great and clean.

A/C is loud as well

La douche était top. Belle surprise pour la chambre. Petit havre de paix dans une grande ville bruyante.

Malheureusement, courant au Mexique j’ai l’impression, l’insonorisation de la chambre inexistante. Passer une nuit en train d’entendre le voisin vomir sans cesse..

Tranquilidad y costo beneficio

Great location, lovely staff, specious and clean rooms, incomparable restaurant and ambience. Highly recommend!

The suites were large and furniture was comfortable. Rooms were clean. The breakfast was delicious. Parking was conveniently near rooms. Grounds were quite nice--tropical plants, and parrots flying overhead. The pools were small but refreshing.

The ladders to enter both pools were slippery and hard on the feet. The area around the pools, was paved in beautiful stone, but also slippery--we would recommend some type of anti-slip strips to prevent accidents. Location is on the west end of the city, making it somewhat distant from zoo, shopping, market, etc. in Tuxtla. It is located near the southern perimeter highway so major central city traffic is avoided if that is the traveler's wish. There are some restaurants and large malls in walking distance to hotel.

Everything is perfect

No complaints, but the air conditioning could be quieter.

Big room. Separate living room and dining room area

Smallest fridge ever. Gym was "out of service" for the 7 days we were there.

very good hotel with very good breakfast

the property is very clean with good atmosphere

wonderful pool, very friendly staff

the air conditioning in the room was very noisy, at uncomfortable level. I prefer a ceiling fan

I didn't have breakfast.

Nice atmosphere, tranquil, beautiful garden and pool.

The personal was friendly and the location was good.

The airco is very loud and the shower and bed are tiny. The breakfast is expensive, I'd recommend to go to the "tu Mandarina en gajos" restaurant around the corner. Better quality for half of the money.

Attention

The a/c was very loud and old , sometimes at night we waked up because the loud noise of the a/c