Thanks to Joan for helping with my problem.

Everything was excellent

The breakfast was about the only thing that was good about this stay. I expected so much more considering that I have used Holiday Inn's elsewhere around the world. The location was okay. Not great but neither was the experience.

I had booked two twin rooms. When checked in, and was given our room cards (English is listed as a language spoken yet no-one spoke a word of English). The friends we were travelling with were moved to another room after check-in because the hotel had double booked that room. In the morning they charged me the extra amount because the room they were moved to was more expensive. This, in my opinion, was not my fault and they refused us leaving until we paid the extra amount. Very disappointing in this level of service from a recognisable brand such as the Holiday Inn. Our bathrooms weren't clean, rooms reeked of smoke, amenities in rooms were only for 1 person instead of two. We requested rooms together, we were floors apart. We couldn't access our friends floor without a room key for the elevators. I was also told on check-in that I had to pay a 600 RMB deposit which is not listed anywhere online. I am very unsatisfied.