The aqua park

Room wasn’t ready on arrival When room was ready it actually wasn’t was undergoing maintenance to the AC unit (concerning) Didn’t let us know room was ready Couldn’t get a towel until 4pm for the pool as Closed??! Had to pay 1€ for your cup to have a drink by the pool!! Had to pay 10€ deposit for each towel by the pool when we eventually got one. We upgraded to AI which was a rip off, wasn’t told the other restaurants weren’t included so had to pay a supplement to use them. Room wasn’t cleaned properly on day2, left with dirty coffee cups and glasses. When we rang reception to request them they said they would send over, nobody arrived. Cabin smelt horrendous, damp and mouldy. We had to shower with shoes on. We paid a lot of money for a terrible experience. Aqua park is the only thing going for the place. The list is endless on this place, it really needs a refurb asap. Joined a certain group on social media site and as soon as I agreed with someone’s comment on the cleanliness of the place, I have been removed and the group has vanished….

So much to do for our two children. They loved it here! They were kept well entertained. Will Definetly return here as the kids were entertained from morning until night. Check in was amazing. We turned up at mid day and got to use all facility’s until our room was ready at 5pm. Who needs your room early when you have lots for the kids to do. Kids had the kids club… foam water party. Water slides in the pool. Disco & arcades! Happy kids = happy parents. Wish we had taken more photos to show other guests. All of our photos have our children in them & prefer to keep these private.

Didn’t really bother us as we will Definetly stay again and request this room. The bungalow /chalet we stayed in was located at the end and it was more early morning that we could hear other guests very loudly talking. Again this didn’t really bother us. Our children love to lie in after being entertained all night. They loved it here.

The room is clean and well equipped. There’s a lot on offer on the site and the ultra all inclusive allows you to use their other resorts in Benidorm, which was really handy.

Our son was injured and hospitalised following an incident with the jacuzzi filter. The resort staff are clearly stretched very thinly and just didn’t seem to care. We were offered no help or compensation, and I highly doubt they’ll take any steps to prevent such accidents happening again. it really took the shine off our holiday. The bathroom drain also made the cabin smell bad. We had to place a towel over it and keep the bathroom door closed.

Great place, kids happy

Nothing

gorgeous welcome package! we didn’t have a great view but the bus service to your bungalow was great!

two single beds pushed together, not good! Wi-Fi and roaming access difficult to get so we cudnt get on the app to book meals away from the families who were in the buffet area.

the cleanliness

the entertainment and only 1 bar staff /ques

kids daytime activities were brilliant access to zoo and water park fabulous

food in restaurant could have been a lot better

Next door water park

- snacks: just crips and doritos - bathrooms: dated - the zoo: a disappoinment, very few animals - Very poor animation