location

staff wasn’t very helpful to us.

First of all, all the stuff is really friendly. The location of the hotel ir perfect. The room is clean and modern. To sum up, I recommend it.

location

nothing

Fantastic breakfast, served in the restaurant beside the hotel.

great location, very friendly and helpful staff, easy check-in- bed was so comfortable and great quality linen - nice breakfast

Spent two weeks traveling around Tuscany by train , staying at 7 places. Without doubt this was the best and most friendly Clean, and comfortable with brilliant breakfast . I’d live here if I could.

Friendliness and comfort.

Good location in the center with no car traffic and plenty of restaurants nearby. Nice breakfast

The view on the back of a church just a few meters away.

I rarely write reviews, but was tremendously pleased with the reception, facilities, and location of this lovely residenza. Would gladly return. Thank you!

great location, very clean, extremely helpful staff

nothing

Everything was just amazing, location, food, I recommend to everyone!

No such thing

This truly is a boutique hotel. Three buildings from the 1300s were joined together and an incredibly tasteful and intelligent renovation was done in 2015. The location is spectacular -- right next to the Baptistry in the main piazza. You are immersed in history but with every modern convenience at your fingertips. We particularly appreciated many power outlets, some with USB slots so we could charge phones, plus great lighting. Nice touches were the expresso coffee maker with superb coffee in packets (much better than Nespresso), complimentary bottled water, a tasty biscotti from the bakery.

I had stayed here once before, so there was nothing I didn't like. But if you are driving, be forewarned that you cannot drive up to the front door. They do have spaces in an underground garage, about a 3 minute walk away. I would have preferred a long email with much of the essential information sent maybe a week before our stay, versus WhatsApp messages sent 2 - 3 days before.

location, room, staff

selfservice breakfast

Great location at the center of Pistoia, fabulous three way view, privet balcony, very clean, good hospitality, farmers market outside almost every day

Since the place is at the center, there is no parking area nearby. The hotel owns only four parking place and you cant reserved it even if you request four months ahead.... Our room is perfect for couple, less for family with little children since it have stairs....

extraordinary location and gorgeous suite!!!

NA

Very nice small hotel with (our room) market square view, very quite (surprisingly quite), beautiful Interieurs, very clean, good breakfast. Whatsapp group was made by the hotel stuff prior our arrival to fasten and lighten the communication

nothing I could think of, maybe just some cheese or some variability by breakfast

A very clean hotel room, perfect in the center of Pistoia, great staff. I would recommend, the room was extremely well soundproofed towards the center.

The ac was pretty weak

everything

better communication about the parking

Beautiful Rooms

was not too sure how to self check in and no one answered the phone.

Very cozy, clean, location is superb and the owners are very friendly. breakfast is amazing!