Fantastic ocean view and on Mount Batur

Great rooms, but they didn’t aged well. Many small things to fix.

Villa was great and spacious. Amazing to have our own pool and then two massive others shared pools. The resort is definitely underrated.

The menu and food. Each occasion what we ordered off the menu wasn’t available. Taste was great

Beautiful room, lovely food, views were stunning and the pool was so relaxing!

Everything was great!

the property is big and located in a decent place…

too many things I dint like about the property… toooo expensive for nothing… when u pay so much u expect that kind of service but I dint get drinking water facility not good, tax over food is too high, other restaurants n places charge 15-16% but they changed 21% tax water from bathroom flows outside during bath. no enough light in bathroom to look at ur face the doors r very hard to lock n open not well maintained locks r broken no door bells, service ppl come near the door and start banging the door and shouting to open the door, no fans or AC in the reception area, many more things to write but I know it’s of no use so that’s it

pool

cleanliness

Amazing location with a stunning view. We loved the swimming pool and the garden. The staff was quite nice.

About the infrastructure, the curtains of the villa are too short so you can't darken the room properly. The sliding doors of the villa vibrate with the wind outside. We could hear laud the prayers going on (not sure where they came from exactly) untill 10pm. However, our biggest down points are mostly related to the "extras" offered by the hotel. The hotel's restaurant is not up to the standard of the facility. It seems that they have organization problems and the food was not well cooked (es. Grilled fish bloody). Unfortunately the reception was not up to date with the schedule of the boats to other destinations so we had to find out directly at the harbour. We booked a snorkeling activity through the hotel and I would not necessarily recommend it. The morning activity was delayed because of lack of organization (45 min), quite a small boat for 20 People joining. Furthermore, the organisation was not clear.

The only positive experience is the view

We had the worst experience living in this hotel. We booked 3 rooms with hope we will spend amazing time in 4 star hotel. It all turned it worst services. Personal does not SPEAK ENGLISH - this is unexpected while joining 4 star hotel, but sadly that was not it. My friend broke her leg while driving in Nusa Penida, as her trip was already ruined I tried to book face treatment and head massage for her, after number of calls I agreed with receptionist that somebody will come to help her to get in to the SPA room ( it was like 600m from our room) and they used hotel car for her transfer in pass. Sadly when the time came- nobody came and receptionists acted like they don't know what is happening. I told them my friend just can't walk and we did already agree about it before, they were 3 people looking at each other and doing nothing, while spa woman was already very angry my friend decided to walk there herself, thankfully I turned her in the half way- I cant imagine what would happen if she falls. I tried to discuss this with ( he calls himself an owner but I would be surprised) but again No English. I would also mention that breakfast quality was very poor with insects inside. My friends also had geckos in their room.

Everything

It was nice, spacious and clean room. Infinity pools were also beautiful. stayed there one night it was great

The amazing view

Not clean enough, understaffed restaurant, access road

Amazing view on Bali and Agung mountain, infinity poll.

Towels, they're old and seems like washed many times.

all was perfect

The pool is very big and has a great view. The rooms are very spacious, like and apartment. Breakfast is good.

things are getting a litle old and rusty, probably because during the pandemic it was closed and things deteriorated.

Fabulous views, comfortable spacious room, staff were so friendly and fantastic. Super service! Pool area beautiful

There was nothing that we didn’t like or enjoy

Pool

Wifi didn't work

nice view

dirty bathroom, balcony door not closing