Everything! Especially the bar, restaurants, breakfast menu! And above all the staff were fantastic!

All was perfect

Great location and good facilities

I found bugs in my first room and asked to change which the hotel agreed . However upon changing the hotel didn’t bother to check into see if everything was ok !

Great location Right next to the train station and shopping centre, nice rooms

The rooms could’ve done with a fridge and different Comforts of pillows We also had to change rooms because we was at the front of the building and the roads were noisy, but this was no problem I moved to the back which was quieter

Horrible service

Disgusting room

Errmmm

It started with a £100 fine for parking in the hotel car park while I unloaded my luggage. The bed was very close to the floor despite staying in a disability room. Noisy

Decor and atmosphere was nice.

£12 parking charge.

Gorgeous hotel meal in the evening was lovely staff were amazing especially the bar/restaurant sky bar is beautiful with amazing cocktails and fabulous staff

The holding deposit of £50 on your room never had to do that before The annoying waiter at breakfast that kept circling our table taking items as soon you had finished when other people were still eating Parking £12 overnight when all the car parks around were £4.50 we paid £12 as car park was secure as we didn’t really know the area

The breakfast buffet was incredible with an amazing selection, food room service was also impeccable. The bed was so very comfy and the location was great and central. This visit was so see my sick father in hospital so it made for a very pleasant stay during this difficult time 😊

The staff were always helpful and cheerful. The rooms are spotless, quiet and beds comfortable. The hotel is in a great location. The buffet breakfast was beautifully set out with lots of choices and good value. The rooftop bar is lovely with excellent service and great views of the city. We will definitely be back!

The only thing I didn't like was there was no small fridge in the room, but the staff were happy to bring us an ice bucket.

Friendly , clean good location

Breakfast wasn’t the best but edible lots of choice it’s just the cooked part that I didn’t like

Proximity, cleanliness and staff quality

The fact that there were no mini bars, I expected the hotel to provide at least 2 complementary bottles of water per day for a guest regardless of their “Hilton honour” status. This is water, not soda or wine.

Staff were brilliant!

Parking charges on top of the room which was overpriced.

Very clean and comfortable in a perfect location for all amenities in Hull. Staff are always very attentive and cannot do enough for you. Food is amazing good choice for breakfast and evening meal was exceptional

Nothing

lovely clean gym with state of the art equipment. amazing management who go above and beyond to make you feel at home. Best place to stay in Hull!

Location and staff

None

The whole experience, great room, and friendly helpful staff.

The walk from the carpark with cases and rain wasn't ideal.

Toilet

none

location

poor communication of staff well Nadia receptionist and it was embarrassing for me chef didn’t supply celery on the cheese platter had to ask for it

Lovely staff

the bed was the most uncomfortable I’ve slept in and breakfast was pretty awful for £15.

Comfortable bed, excellent bathroom. Despite been located at the front over a main road it was very quiet. Breakfast was excellent and a good choice.

Expensive bar prices.

Location Cleanliness

Poor amenities. Extremely uncomfortable sofa bed in Junior Suite. Sofa bed mattress so thin you could feel the metal against your body. No minibar and no ice. Breakfast modest at best for a 4 star hotel.

The breakfast hall had a lovely ambience and quality food was served! The option of additional omelette was also a good one. The room and bathroom/toilet was quite spacious which is something I appreciate! The gym facility was nice 👌

.

Went to a family wedding. Lovely, welcoming staff, great place & all went exceptionally well. It was an amazing day & perfect at this Hilton. Best one ever been in.

The shower screen seemed a bit short & no matter how you tried water went onto the floor Only thing after a perfect stay.

Very good lots to chose from

Nothing

nice decor - luxury feel for a good price

staff need to sort out their attitude. was standing in the queue with my sister then a gentleman came to join the queue. was obvious we were there first but when another staff member hopped on the desk to serve he completely ignored us and served the gentleman. not sure if this is a racial thing or because we weren’t dressed a certain way but they need to learn to treat all their guests the same because guess what…we’re all paying money to be here

Beautiful spotless room Great location Parking at back of hotel Only a short walk to reception You do have to pay for parking though But very secure Would definitely stay again

Pillows a bit flat

Its location was perfect

The plugs down one side of the room didn’t work.

the hotel is amazing

the pillows are too soft and the bed is too hard

Excellent service from all the staff especially on the front desk when checking in.

N/A

The bar,the ambience,the cookies,the room…the view…

1 , The marathon walk from the car park to reception,the marathon walk from reception to room 301…(.this is a disability booking..) typical faulty towers treatment..i think it’s a boot camp for invalids .brilliant design..the Architect deserves an Oscar.. 2 ,The details on booking.com not relating to doubletree reality…( no fridge no cooker no dining facility) Being told i should address booking.com about the problem.. 3 ,Shower framework in room 301,never been cleaned.. 4 , Shower water pressure inadequate… 5 ,£12 a night for car parking is terrible value ,i think that’s Doubletrees guilty secret.. 6 ,the parking mobile phone app is really badly designed its a nightmare to use..

Breakfast was great and the check-in staff were friendly.

The price of the "rooftop" bar...

Staff was very nice friendly and attentive

Booked the Hilton purely because it advertised a bath in the rooms. On arrival there was no bath only a large shower. Seems petty but I paid £30 more than any other hotel in the area as this was the selling point for me. The Lexington sky bar was closed for the full evening also