The large, airy room, open kitchen, and bedroom. The apartment is well-planned and quite roomy. There is a mini supermarket just outside by the roadside (not part of the accommodation). It's easy to hop onto boda-boda to get to nearby suburbs such as Muyenga and Kabalagala.

The reception staff requiring me to pay a 3% surcharge on my card in addition to the total required to be paid by booking.com. When i refused i was asked to cancel the booking and pay by cash but at an inflated exchange rate of 4000 ugx to the $, if i wanted to pay in local currency. The whole check-in experience was stressful and made me think negatively of the reception staff/ manager as they kept pestering me about it during my stay. Also, the apartment lacked a fan to keep the room cool at night while asleep. However the cleaning staff and askaris were great and i didnt have any problems w them.

Affordable

Carpet was old

The location was great. There was a large amount of space for our family of five.

There were mosquitos everywhere and the mosquito nets were full of holes and did not close completely. Our family of 5 had to spray ourselves down with bug spray every night before bed. Additionally, despite being a gated property with a guard, our vehicle was opened and the glove box gone through. There was also only 1 roll of toilet paper made available in an apartment with 2 bathrooms.

The location was a little bit tricky, but once there I felt safe and comfortable. The staff were very kind and helpful with absolutely anything that we needed. Everything was very comfortable and classy.

There was a small discrepancy in the amount due, but they handled it really well and honored the price that I had been quoted, even after showing me proof of their difference.

it’s spacious

There was a power cut which happens a lot in kampala. They delayed turning on the generator till about 8pm. overall it’s a nice place.

Customer service

Service fee knowledge at check in not prior and mosquitoes

We absolutely loved our stay at Bon Bini. Residence in a quiet neighborhood near the city center. Wifi worked perfectly. The rooms and the swimmingpool are clean. The staff are very friendly and went up and above to make us feel comfortable and at home. Good security. This will be our home every time we visit Kampala.

+ We enjoyed our stay at Bon Bini Residence. The rooms were very clean, staff are very friendly and helpful, WiFi works perfectly and fast and security was great. We will definitely return here. - Everything was great, nothing to dislike