The hotel (palazzo) was amazing! Our room was a gorgeous chocolate brown- tastefully done. The modern conveniences are there, worked around the original elegant theme. There IS an elevator (a big deal in Europe). Breakfast offers a wide selection of goodies-eggs, meats, cheeses, breads, grains, yogurts, fruit, vegetables, juices & coffees. It’s advisable to add on the breakfast packaged as I didn’t see too much in the way of breakfast during my walks. The staff was very helpful in finding me a hairdresser around town - I had a photoshoot but didn’t take my hair tools with me. The staff also called a water taxi for us when we left. My husband & I are thankful to the management & staff for making our 25th anniversary very memorable. We deeply appreciate your attention to detail. Grazie! Until next time, Paige & Albert.

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Beautifully furnished room, perfect for a romantic stay. Breakfast had a wide variety and was delicious. Staff were helpful in facilitating a complimentary water taxi to Murano.

Shame the room did not have a water view or spa given the price payed

Beautiful hotel.. staff was helpful in getting taxis, making reservations. Rooms were beautiful! Nice breakfast

Night room service to change bath towels

The Hotel was really beautiful and we just loved our stay. Great location and the staff were extremely helpful and I highly recommend this hotel.

The only negative is the floor boards above were very noisy, so you could hear the ppl above walking. Not bad if it was during the day, however there was a lot of stomping all hours. Not the fault of the hotel, it's an old building and little insulation between floors. due to exposed beams.

The suite was very luxurious in every way! We enjoyed the 5 star service, convenient location, and a wonderful breakfast and interior courtyard. Will definitely stay here again upon return to Venice.

Nothing!

beautiful decoration amazing garden very good breakfast excellent service amazing room the best place to stay in Venice!

Location is near the areas we wanted to see. Room is very quiet but the footsteps of the guests above our floor is very loud.

The room is too warm

Beautiful and quiet but still close to everything. The staff were all helpful and even assisted in making dinner reservations.

All

The weather:)) it was Cold outside...

Wonderfullly restored old palace with garden beneath the last Gondola building yard. Very friendly staff. Most important must-sees within walking distance.

Only bit was some smell from the drains. But I guess that's historic Venice.

Excellent hotel Staff very competent and always friendly. Room very clean and also very quiet. Everything worked perfectly. Breakfast balanced and varied. Accessible via the vaporetto stop in a few minutes walk. Very happy to return.

The hotel is conveniently located, well renovated, beautiful paintings and antique furniture, lovely marble bathroom. The room was clean. The hotel staff are polite and helpful, but there is a feeling that the staff is not enough and they get tired. Very pleased that we were given a more spacious room with a hallway with a sofa. But the minus of that room turned out to be one small window that overlooked the wall of a neighboring building (at a distance of about a meter) and under window there was huge external units of air conditioners. There was no natural light in the room.

Breakfast is average, not very tasty and little choice. No cellular phone signal (Vodafone) at the room and bad Wi-fi signal at the same time.

Amazing location, comfortable rooms and delicious breakfast!

We had some issues with the room temperature that were solved with the staff

Quiet location. Easy to reach. Beautiful building. Friendly staff. Nice breakfast. Bed was soo comfortable.

No air con. Not much staff around. Young staff. Not much atmosphere in the Hotel, especially in the evenings. We had a lot of noice from the next room and our safe wasn't working properly. Side room with no view of canal.

public areas very elegant, staff lovely, breakfast excellent

room small & crowded

beautiful hotel - so pleased with our choice when we arrived, and the staff were incredibly friendly and attentive. breakfast was good, and the location was perfect … just close enough to be able to walk most places in minutes, but far enough outside the hustle and bustle of the centre to ensure it was a peaceful stay. we would stay again.

a little disappointed with the size of the room for the price - just enough for a double bed and a little cramped, but it was beautifully appointed. it is a busy time of year though so this may have been the going rate for this size of room (c€400 per night)

Great breakfast, beautiful main rooms, comfortable bed, gorgeous bathrooms, kind staff, easy location -- well situated transportation and in our favorite part of Venice.

We were placed in a small room on the ground floor for our first night and could not get wifi or much sleep because of hallway noises. But the next day the manager kindly upgraded us to a superior room and it was perfect. We were grateful and very happy in it.

spacious, beautifully decorated and extremely professional and helpful staff