The hotel was beautiful. The pool area was well designed and there was an excellent indoor area and Hamman pool which was appealing as it was cooler in October. The room was lovely, large and had lots of available storage space. Staff were friendly and there was a range of places to eat and some beautiful cakes in the patisserie.

We would advise against taking the half board option. It was confusing and most staff seemed unaware what was part of the half board package so that we received incorrect bills. In addition it made very little sense as we were told we could have a starter, main and dessert but it wasn’t always clear what was a starter or a main. This sometimes led to a lot of confusion and let us feeling that we had been better off not having this option. Although the food was nice, a lot of it was overpriced - particularly at the pool bar. Only two of the evening restaurants were open too and the menus were the same each night. Given the hotel is quite in an isolated area, it would be better to switch menus regularly as if you were staying for a week you would become bored of the food on offer.

Gozo is the Island to be in Malta and Kempinski is the Hotel to be in Gozo. Excellent Breakfast and very helpful staff.

Some refurbishments needed.

Le petit-déjeuner est très bien, la piscine est de belle taille.

Il est surprenant, dans un 5* que les concierges ne s’occupent pas de parquer la voiture, d’autant plus que le parking est tout proche. A l’accueil, nous avons été fortement sollicités pour upgrader notre suite. Mon niveau d’anglais étant faible, j’ai accepté, mais à contre-cœur, sous pression. C’est la première fois qu’on me propose, sans que j’aie rien demandé, un upgrade, en me le faisant payer. Les meubles de la partie salon de notre suite faisaient davantage penser à un mobilier de jardin.

The amenities and services. Very nice view, good pool and bus to the Ramla Beach and Victoria. The food at Baldakin was delicious. Very nice surprise for our wedding anniversary

Nothing not to like

Everything was absolutely beautiful. The staff was amazing. The cleaners were really good , but the best of all is coming down those beautiful stairs for breakfast and seeing a lovely young ladies standing there waiting to welcome you with a massive big smile. I believe her name is Kate.

Breakfast every morning there are flies everywhere! you need to get the food area inclosed with sliding doors where the flies cannot get in. Or something else . flies carry so many germs,viruses, and bacteria ! That was my only concern.

I got an ear infection from the pool :(

I liked everything except for the bed. The breakfast, the restaurant choices, the indoor and outdoor pools, the peaceful atmosphere, the staff, the outdoor playarea. Basically you don't need to go out.

The bed - absolutely uncomfortable

Overall we had a pleasant stay, the ambience and facilities of the hotel are exceptional. The breakfast was delicious and you'll be spoiled for choice. The hotel has one of the most beautiful and elegant pools I have ever seen. Staff was very polite and professional, our only disappointment was due to our unfortunate incident, as described below.

Before having our last breakfast at the hotel, we decided to go down by the pool to check for available gazebos and in fact, as confirmed by the pool attendant there, we did find an available one and reserved it by putting our towels, as per hotel policy. Whilst having our breakfast we coincidentally saw a guest throwing our towels and personal belongings onto deck chairs and putting her own towels on our gazebo. When confronted she claimed she “had been there since 6am” and that it was hers. I escalated this to management to resolve the issue. The hotel staff seemingly sided with her and offered us a gazebo which was only available from 10:30am (it was 7:30am and our last day) and only after my insistence did they give it to us before. Yes we got our gazebo however what disappointed me was (1) we only got it as we were lucky they had another available one and 2. They just believed the other guest when in actual fact we did nothing wrong and even had the pool attendant as our witness that we reserved a free gazebo. So take what you want from this re: (1) management’s reaction and (2) quality of guests at this “5-star” hotel.