Freundlicher Empfang, Parkplätze vor der Tür, gute Betten und vor allem war es richtig ruhig.

Chambre de taille très correcte, salle de bain bien équipée, fonctionnelle. Restaurant servant de très bons plats. Petits déjeuner très copieux et varié.

RAS

Lovely greeting, all staff seemed friendly. Thank you so much for a quick turn around. It was certainly appreciated.

When we arrived we have previously e-mailed stating we would need day beds, but this e-mail was not sent on, and neither was our confirmation number, we had to give the amount paid which we did not have as this was paid for by our company.

Location was ideal for travelling to the port,beaches(2nd WW)and the centre of Caen. Large car park(free) Good breakfast and evening meal.

Vriendelijk personeel, keurige kamer.

Nothing

My electrics were playing up on my brand new motorbike, it was raining bad. In distress i pulled over to find a hotel with inside parking. I drove about a hundred km to this hotel which said it had inside parking to be told it hadn't, both booking.com and the hotel refused to give me my money back?

I did not like anything about this hotel

We arrived at the hotel as a family of 4 for two nights but we had to stay in two rooms which was fine but the hotel had not giving us rooms side by side or with a connecting door as we are on a family holiday we did not want to be separated like we were. My daughters are twins and very close they did not want to be separated but I had no choice as I could not have them sleep in the room on their own as they are only 12 years old. The man who checked us in. He did everything we could to get us a room side by side or with a connecting door. But unfortunately he didn’t succeed. We went to one of the rooms 219 and there was a terrible smell from it ( it was like it was coming from the carpet) and also my daughter had a shower and the water was freezing cold. The mattress were terrible and we could hardly sleep in them. It was late when we checked in, That’s why I had to stay that night. I booked another hotel for the following night I informed the receptionist that night that we will be checking out in the morning and that we would like a refund for our 2nd night booked. The receptionist said that’s fine and I will make a note of it and leave a message for the manager Jocelyn he was in work the following morning. In the mean time I have booked another room via booking.com for the following evening and also rang booking.com who I booked this hotel with to inform them of the situation and that I will be checking out the following morning. They said they have to wait for authorisation from the manager for a refund. I went down to reception the following morning to check out and I met Jocelyn (Chef de Reception ) I asked him for a refund For the second night as we were not staying and not happy here with the situation we were in with the hotel. His response was, HE LAUGHED AT ME. He was so unprofessional and said there was no way I was getting a refund. I will be following up on this with his manager. It was very upsetting staying here and caused unnecessary hassle.

The guy on reception was exceptionally good. He was a one man band - sorted out the booking when hotel lost it, carried suitcases upstairs when we could not manage, provided soap in the bathroom when there was none available and served us drinks. His English was also exceptional. you do not pay him enough!!

lost booking. no soap in sink. not clean in parts. Noisy - choice of too hot or noise.