Excelent service, amenities and cleanliness

Really expensive food

Location, staff friendliness, and super luxe location.

Everything was perfect!

Location, beach, amenities are great

Rooms are a little dated

The staff is great. The rooms are very comfortable. Nice restaurants at the beach. Breakfast buffet was very good.

When we got to the hotel they had to close the beach pool because they were doing some last minute repairs, which was a boomer, because the ocean was full of algae or sargazo, so we couldn't stay much at the beach, which is the nicest thing they have. We had to stay at the property pool, which was good but not as beautiful as being at the beach. Also all the restaurants are very nice but way overpriced and limited on gluten sensitivities. The ocean was full of algae barriers and the view was not pleasant at all.

Location, pool, scenery

Slow response from staff, water was not free at restaurants

Grounds exceptional

Location is great, beach is beautiful, even though weather was bad. Breakfast is amazing by the beach and very good service, but very expensive for Playa del Carmen. Parking easy and quick.

because of the rain, there was water just in front of the bedroom door, and it was not removed by staff. Included breakfast at the main restaurant was average quality. Service was not good there either. Disorganised, long wait to get a table, chaotic and very noisy. Strong AC indoor, as already cold outside due to bad weather. Not any place for massages... nor paddle tennis. We stayed 2 days only, and no availability for those services. A bit disappointing. Room service very slow. Very cold room, no heating. No duvet cover. No blankets.

Love this hotel! This was our third visit and better than ever. Our first two visits were during Covid and the hotel remodel. The new beach club and restaurants are amazing. Service excellent. There was not one strand of seaweed on the beach. Fantastic stay.

the nature and kids club , the boat ride was amazing

wonderful luxurious place. beautiful settings and great facilities. The staff is very helpful all around. Great rooms, pools, restaurants, breakfast and a very sweet kids club as well. The complimentary boat ride is a must.

everything!! 10/10. excellent staff

the boat trip is just amazing the views are great the staff are friendly and the food is very good. I also liked the little details line one of the night the housekeeper left a little traditional Mexican toy as a souvenir that was a expected doesn’t cost much for the hotel but goes beyond expectations. the bamboo pool staff deserves 10/10

the don’t exchange Money the location is little far if u r alone but if u are travelling with someone it’s a must to stay there

The service was fantastic and the beach was pristine. They really made an effort to keep it sargasso free

Some of the restaurants were closed and the hotel was fully booked so it was impossible to get a table to feed our kids early. We also had to wait 20 minutes for a table at breakfast. If the restaurants were closed then they should not have the hotel fully booked. Also, a few days ago I noticed we were charged TWICE!! (over £4000) i have contacted the front desk and they said they would refund (no apology) but I still don’t have my money… so now I have to chase them!

Boat ride on the canal.

Booked all inclusive. Very limited restaurant choice and menu.

Breakfast was excellent in The morning, buffet style and lots of choice with very good quality produce. Fresh fruit each day and there’s a member of staff on each station.

Construction in parts of the hotel means buggy only to the beach

The location is beautiful

The property is rundown, staff says no a lot, there aren’t enough staff, the dining situation is meager, and you better take a very careful look at your bill because each family in my party found a wrongful charge on their bill.

fantastic property with access to other 3 hotels. top notch dining and service. great villas and super cozy atmosphere

expansive lush forest

outdated facilities in the middle of renovation. Limited dining options. Zero entartainment