Room was comfortable, although a little tired and in need of a refurb. Location is very good for the seafront and town centre.

Parking was not great, very tight access, lack of spaces, plus having to pay extra for on site parking is unreasonable. The staff we encountered were quite rude and need to be taught some etiquette. When returning in the late evening another guest was having a suspected heart attack, there were no staff members on site with any basic first aid training and they had just left the man slumped on a sofa and appeared not to want to get involved! Their attitude was that they had called an ambulance and that’s all they could do! My wife and another guest had to take control of the situation and make the man more comfortable whilst waiting for an ambulance! Additionally staff members had no idea where the nearest defibrillator was located! Another guest had to take responsibility for contacting the mans wife by telephone! Another complication, was that the unwell man was travelling with his elderly wheelchair bound mother who had dementia, the staff member didn’t seem to have a clue what to do when we asked how they were going to check on her in the morning. Luckily the man was discharged from hospital in the morning and was able to return to his mother, but the situation could have been a lot worse if he had been kept in hospital. It is essential that there should be at least one staff member on site with basic first aid training, really all staff members should go on a course. Please ensure that all staff know the location of the nearest defibrillator for emergency’s such as this. It’s unlikely we’d stay at the hotel again.

Location

Bed and noise , none of us got any sleep bed was sleeping directly on springs now all suffering with back and necks , noise of slamming doors room was dated and not very clean

Good location, clean and friendly staff. Only uncomfortable bed have dent in the middle of bed I think they joined 2single beds to make one bed.

Location

Room. Staff

Breakfast was VERY poor not worth anywhere near the price. Poor choice of fruit and continental breakfast. English cooked breakfast, eggs hard as been left in warming pan, tinned mushrooms, disgusting, hash browns tasted like cooking oil. Awful.

Hi - shower cap would be nice. Body cream too. More bar staff would be good and rose’ wine one selection not great. However nothing stopped our enjoyment.

Rose’ wine no selection. Sweet & not nice. Fish & chips awful More bar staff would be good. Some body cream would be good and a shower cap🤗

I liked that it was clean,near the seafront,had parking and just a few steps away from the bic.

It would be nice if there was a fridge in the room it's OK for 1 night but longer than that would be an advantage

Location

Had to wait 1 hour for our food - not impressed

Location

Bedroom was terrible, looking out onto a metal stairway from the kitchen, all we could hear was staff smoking under our window, booked a double but got 2 budget singles, one bed was literally on top of the bathroom and could not move