Staff and amenities were very good

Room was awful for the price we paid. No view, 2 single beds put together that kept splitting. Noise from other places at the back of the premises kept us awake

we liked everything, apart from our rather dark bedroom

we paid for an upgrade, a suite, and it had only two opaque windows in the bedroom and sitting area which made the room very dark. don’t choose that room!

Very comfortable bed. Room nice and airy. Bathroom lovely. Breakfast was exceptional. Service very friendly. The bathroom mirror didn't get all steamed up ... hooray! The lounge area was very relaxing for a quiet drink before we went out for the evening.

We had to turn the heating off, as it was far too hot.

location and staff

bit tired

Great

staff

staff

good food

small room

Excellent staff, location, breakfast, communal areas

Having stayed a couple of times, the beds would be enough to make me chose a different hotel next time unfortunately. A so-called double is good for one person. Also, although the comfort level is subjective, again it was not what I experience elsewhere. Pity, everything else is great.

great location for our overnight stay

nothing really it was all good

Great ambience and restaurant

Our room was a little small and had only an opaque window.

the hotel is well located in the centre of the city. plenty of choice in the breakfast. the bathroom was really clean.

we hardly found staff at the reception, even when we needed info or help.

excellent breakfast friendly and helpful staff clean and modern facilities

room can be larger

Breakfast was great location grand

The hotel was in a fantastic location on Douglas Promenade with the shops and bars a 1 minute walk away. The breakfast in the mornings was fantastic. This was a served breakfast rather than the usual self service buffet style. The staff were very friendly and helpful. There is a lovely comfortable lounge to sit in and they have a good bar menu if you don’t want to go in for a full dinner. Extensive drinks list as well. A very clean and comfortable hotel.

I was in a Premier room which are the dearest rooms and was slightly disappointed. The room had wooden floors and no carpet. Would have been better carpeted. After paying £796 for 5 days I was expecting a room with a view. However, this room had no view whatsoever. Many frosted glass windows that barely opened and when you peered over the top all you got was a smelly rubbish yard. The noise during the night and morning was of the rubbish and bottles being thrown in the bins. Not very acceptable when you are paying for a Premium room. The room was lovely and spacious and had everything you could possibly want, apart from air conditioning. Sadly, the lack of a view plus the noise from the rubbish being thrown out and the smell of it let the hotel down.

Bed sheets not changed after 1st night.

Insects in the bathroom, insect or possibly lice on the bed sheet. Long hair in the pillow, mattress springs really uncomfortable

beautiful hotel fantastic views