L'emplacement est idéal pour visiter Bruxelles à pied. A deux pas des grands sites touristiques et des restaurants typiques.

posizione bellissima, affacciata in una piazza deliziosa adiacente alla Grand Place ed a meno di 200 metri dalla stazione centrale: per noi che ci spostavamo in treno, l'ideale! La camera era comoda e molto luminosa

l'ascensore, piccolo e lento, che non arriva sino al piano terra. Peraltro alla reception siamo stati aiutati moltissimo con i bagagli: bravi!

Great location and very friendly and helpful staff

The layout of the room meant I banged my head on the ceiling en route to the bathroom during the night! Watch out for the low ceiling!

Sehr nettes und zuvorkommendes Team.

Überteuert während unserem Aufenthalt.

* Staff! They were always pleasant and helpful. * Rooms were ready ahead of time and a slightly later checkout was arranged for as well. They were very accommodating in that regard. * Very convenient location. Only a 5-10 min walk from Bruxelles-Centraal station and 1 min away from Grand Place. * Beds were comfortable. * Rooms were soundproof. Very convenient for such a central location.

* Toilet was not fully clean. This was the main negative. * Shower cubicle floor was scratched and worn, but I suppose this will happen with age. * Lock to the bathroom door was broken. * Very narrow staircase, which spirals between the 1st and 2nd floors. Although reception mentioned a lift, there was no sign of one. Possibly we misheard and reception said there was no lift. Carrying suitcases up and down the stairs wasn't pleasant (even though the reception staff offered to do it for us). * We liked the eco-friendly aspects (non-disposable shower gel dispenser, etc). However, rooms came with bottled water (in plastic bottles) and the segregated waste bins mentioned in the room leaflet were not present. * One of the provided water bottles had already been opened (i.e., was unsealed). * We travelled outside the peak season and on weekdays and it was still very expensive. Presumably the high price tag is for the location.

This place is a true gem in the heart of the city, surrounded by the best restaurants and museums, and with such an amazing staff. We would repeat a thousand times, strongly recommended.

Location was perfect - right near the Grand Place were helpful and friendly

A little noisy at night with the window open

Staff: The best part of this hotel was the employees. Most of them were very friendly and helpful. One of them even cleaned the blood marks on the wall the next day – how nice! Upon my cancellation request, the French employee politely declined my request but tried to solve my problem as much as she could. I thought how she handled the situation was very professional and helpful.

Bugs: This place was infested with bugs, especially mosquitoes. I forgot to completely close the window but even so I never had to face this problem in other hotels. I had a lonely battle with a platoon of them from 2 am to 5 am as the pictures show. The reception is available but not 24/7; however, there was an emergency number, so I called (because it was an emergency) and the employee suggested I wait until the next morning. I noticed the previous guests' battle with bugs on the walls and curtains as well. I know most hotels never wash their curtains, but this hotel probably should at some point. Stairs: The 45-degree stairs were initially shocking but later manageable. Odor: There is this weird smell in my room (I don’t know about other rooms, but at least the one I stayed in for three days). It is a combination of bad plumbing and bathroom odor that pervades the entire room. I wanted to cancel for a refund (or partial refund), but it was obviously not possible. My suggestion and final verdict: Very good location and decent value for money but I would spend 100 euro more per day and consider other option if I ever visit Brussels again. A deep cleaning of the room and the bathroom would definitely benefit this hotel.